Consumer Merchandise Return Form Name: Address: City: State

201 Triple Diamond Blvd. • N. Venice, FL 34275
Customer Service: 1.866.886.2537 • Fax: 1.888.876.6887
International Customers: 01.941.966.2114
Email your Sales Representative or [email protected]
Consumer Merchandise Return Form
You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the
purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original
packing materials. Mail-in returns will be processed within 30 days of receipt.
name and billing address:
Name:
Address:
City:
State:
Phone:
Fax:
Zip:
Email:
 Please add me to your email list so that I can receive news and promotions when they become available.
Order #:
returning merchandise
quantity
item #
description
reason code #
exchange*
return for
refund
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* Please list items below
return reason codes:
1.
Wrong quantity received
5.
Duplicate order
9.
Customer not satisfied
2.
Wrong merchandise received
6.
Product defective
10.
Incorrect item ordered
3.
Purchased elsewhere
7.
Arrived late
11.
Incorrect quantity ordered
4.
Damaged in shipping
8.
Product different from website
if exchange, please complete
quantity
item #
description
unit price
total price
If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s),
Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.
Please Note: Personalized & customized items are non-refundable.
I give Tervis permission to charge my credit card on file for any additional sales tax or shipping charges my exchange may incur.
Signature: ________________________________________
Thank you for your business!
DTC401
©2013 Tervis 1121