Pacnet Direct Debit Request Form

Pacnet Direct Debit Request Form
Request and Authority to debit the account named below to pay Pacnet, a trading name of Pacific
Internet (Australia) Pty Ltd ABN 69 085 213 690.
Complete form below and fax back to 1300 555 076
1. Please fill in your Pacnet account details
Surname or Company name
Account means the account held at your financial institution from which we are authorised to
arrange for funds to be debited.
Agreement means this direct debit service agreement between you and us.
Banking day means a day other than a Saturday or a Sunday or a public holiday listed
throughout Australia.
Debit day means the day that payment by you to us is due.
Debit payment means a particular transaction where a debit is made.
Direct debit request means the direct debit request between us and you.
Us or We means Pacnet, (the debit user) you have authorised by signing a direct debit request.
You means the customer who signed the direct debit request.
Your financial institution is the financial institution where you hold the account that you
have authorised us to arrange to debit.
Given name/ABN/ACN/ARBN
Street address
Daytime phone number
Changes by us
We may vary any details of this agreement or a direct debit request at any time by giving
you at least fourteen (14) days written notice.
Changes by you
Subject to 3.2 and 3.3, you may change the arrangements under a direct debit request
by contacting us on 13 36 35.
If you wish to stop or defer a debit payment you must notify us in writing at least fourteen (14)
days before the next debit day. This notice should be given to us in the first instance.
You may also cancel your authority for us to debit your account at any time by giving us fourteen
(14) days notice in writing before the next debit day. This notice should be given to us in the
first instance.
UserID or account reference number
request and authorise Pacnet 153157 to arrange for any amount Pacnet may debit or charge you
to be debited through the Bulk Electronic Clearing System from an account held at the financial
institution identified below subject to the terms and conditions of the direct debit service agreement (provided on the reverse of this form).
2. Please fill out details of the account to be debited
Financial Institution/Branch
Branch address
4. Your obligations
4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to
allow a debit payment to be made in accordance with the direct debit request.
4.2 If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange for sufficient
clear funds to be in your account by an agreed time so that we can process the debit payment.
4.3 You should check your account statement to verify that the amounts debited from
your account are correct.
4.4 If Pacnet is liable to pay goods and services tax (“GST”) on a supply made in connection with this
agreement, then you agree to pay Pacnet on demand an amount equal to the consideration
payable for the supply multiplied by the prevailing GST rate.
Account holder name
Branch (BSB) number
Account number
3. Please sign and date
Please print your name
If signing for a company capacity for signing (i.e Director)
By signing this direct debit request you acknowledge having read and understood the terms and
conditions governing the debit arrangements between you and Pacnet as set out in this request
and in your direct debit service agreement.
Debiting your account
By signing a direct debit request, you have authorised us to arrange for funds to be debited from
your account. You should refer to the direct debit request and this agreement for the terms of the
arrangement between us and you.
We will only arrange for funds to be debited from your account if we have sent to the
address nominated by you in the direct debit request, a billing advice which specifies the amount
payable by you to us and when it is due.
If the debit day falls on a day that is not a banking day, we may direct your financial institution to
debit your account on the following banking day. If you are unsure about which day your account
has or will be debited you should ask your financial institution.
If you believe that there has been an error in debiting your account, you should notify us directly
on 13 36 35 and confirm that notice in writing with us as soon as possible so that we can resolve
your query more quickly.
If we conclude as a result of our investigations that your account has been incorrectly debited
we will respond to your query by arranging for your financial institution to adjust your account
(including interest and charges) accordingly. We will also notify you in writing of the amount
by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been incorrectly debited
we will respond to your query by providing you with reasons and any evidence for this finding.
Any queries you may have about an error made in debiting your account should be directed to
us in the first instance so that we can attempt to resolve the matter between us and you.
If we cannot resolve the matter you can still refer it to your financial institution which will obtain
details from you of the disputed transaction and may lodge a claim on your behalf.
You should check:
With your financial institution whether the direct debiting is available from your account as direct
debiting is not available on all accounts offered by financial institutions.
Your account details which you have provided to us are correct by checking them against a
recent account statement; and
With your financial institution before completing the direct debit request if you have any queries
about how to complete the direct debit request.
We will keep any information (including your account details) in your direct debit request
confidential. We will make reasonable efforts to keep any such information that we have about
you secure and to ensure that any of our employees or agents who have access to information
about you do not make any unauthorised use, modification, reproduction or disclosure of
that information.
We will only disclose information that we have about you:
to the extent specifically required by law; or
for the purposes of this agreement (including disclosing information in connection with any
query or claim).
If you wish to notify us in writing about anything relating to this agreement, you should write to:
Accounts Officer, Pacnet
PO Box 12101 A’Beckett Street PO
Melbourne VIC 8006
We will notify you by sending a notice in the ordinary post to the address you have given
us in the direct debit request.
Any notice will be deemed to have been received on the third banking day after posting.