Pacnet Direct Debit Request Form Request and Authority to debit the account named below to pay Pacnet, a trading name of Pacific Internet (Australia) Pty Ltd ABN 69 085 213 690. Complete form below and fax back to 1300 555 076 1. Please fill in your Pacnet account details Surname or Company name Definitions • Account means the account held at your financial institution from which we are authorised to arrange for funds to be debited. • Agreement means this direct debit service agreement between you and us. • Banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia. • Debit day means the day that payment by you to us is due. • Debit payment means a particular transaction where a debit is made. • Direct debit request means the direct debit request between us and you. • Us or We means Pacnet, (the debit user) you have authorised by signing a direct debit request. • You means the customer who signed the direct debit request. • Your financial institution is the financial institution where you hold the account that you have authorised us to arrange to debit. 1 1.1 Given name/ABN/ACN/ARBN 1.2 Street address 1.3 Suburb State Postcode Daytime phone number 2 2.1 Changes by us We may vary any details of this agreement or a direct debit request at any time by giving you at least fourteen (14) days written notice. 3 3.1 Changes by you Subject to 3.2 and 3.3, you may change the arrangements under a direct debit request by contacting us on 13 36 35. If you wish to stop or defer a debit payment you must notify us in writing at least fourteen (14) days before the next debit day. This notice should be given to us in the first instance. You may also cancel your authority for us to debit your account at any time by giving us fourteen (14) days notice in writing before the next debit day. This notice should be given to us in the first instance. 3.2 UserID or account reference number 3.3 request and authorise Pacnet 153157 to arrange for any amount Pacnet may debit or charge you to be debited through the Bulk Electronic Clearing System from an account held at the financial institution identified below subject to the terms and conditions of the direct debit service agreement (provided on the reverse of this form). 2. Please fill out details of the account to be debited Financial Institution/Branch Branch address 4. Your obligations 4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request. 4.2 If there are insufficient clear funds in your account to meet a debit payment: (a) you may be charged a fee and/or interest by your financial institution; (b) you may also incur fees or charges imposed or incurred by us; and (c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment. 4.3 You should check your account statement to verify that the amounts debited from your account are correct. 4.4 If Pacnet is liable to pay goods and services tax (“GST”) on a supply made in connection with this agreement, then you agree to pay Pacnet on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate. 5. 5.1 Suburb 5.2 State Postcode 5.3 Account holder name 5.4 Branch (BSB) number 6. Account number (a) 3. Please sign and date (b) Please print your name (c) 7. 7.1 If signing for a company capacity for signing (i.e Director) By signing this direct debit request you acknowledge having read and understood the terms and conditions governing the debit arrangements between you and Pacnet as set out in this request and in your direct debit service agreement. 7.2 (a) (b) 8. 8.1 Signature 8.2 Date Day / Month / Year Debiting your account By signing a direct debit request, you have authorised us to arrange for funds to be debited from your account. You should refer to the direct debit request and this agreement for the terms of the arrangement between us and you. We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the direct debit request, a billing advice which specifies the amount payable by you to us and when it is due. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution. 8.3 Dispute If you believe that there has been an error in debiting your account, you should notify us directly on 13 36 35 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding. Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf. Accounts You should check: With your financial institution whether the direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions. Your account details which you have provided to us are correct by checking them against a recent account statement; and With your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request. Confidentiality We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. We will only disclose information that we have about you: to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim). Notice If you wish to notify us in writing about anything relating to this agreement, you should write to: Accounts Officer, Pacnet PO Box 12101 A’Beckett Street PO Melbourne VIC 8006 We will notify you by sending a notice in the ordinary post to the address you have given us in the direct debit request. Any notice will be deemed to have been received on the third banking day after posting.
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