Service Evaluation Form Summary Q2 2015-16

Service Evaluation Form
Summary Q2 2015-16
Q1. I feel that the people who had seen my child/who saw me listened to me
Certainly true
Partly true
Not true
Don’t know
Young person
91.7%
8.3%
0%
0%
Parent
94.4%
5.6%
0%
0%
Q2. It was easy to talk to people who have seen my child/who saw me
Certainly true
Partly true
Not true
Don’t know
Young person
70.8%
29.2%
0%
0%
Parent
94.4%
5.6%
0%
0%
Q3. I was treated well by the people who have seen my child/who saw me
Certainly true
Partly true
Not true
Don’t know
Young person
100%
0%
0%
0%
Parent
100%
0%
0%
0%
Q4. My views and worries were taken seriously
Certainly true
Partly true
Not true
Don’t know
Young person
91.7%
8.3%
0%
0%
Parent
94.4%
5.6%
0%
0%
Q5. I feel the people here know how to help with the problem I came here for
Certainly true
Partly true
Not true
Don’t know
Young person
66.7%
33.3%
0%
0%
Parent
77.8%
22.2%
0%
0%
Q6. I have been given enough explanation about the help available here
Certainly true
Partly true
Not true
Don’t know
Young person
79.2%
20.8%
0%
0%
Parent
72.2%
11.1%
5.6%
11.2%
Q7. I feel that the people who have seen my child/me are working together to
help with the problems
Certainly true
Partly true
Not true
Don’t know
Young person
91.7%
8.3%
0%
0%
Parent
94.4%
5.6%
0%
0%
Q8. The facilities here are comfortable
Certainly true
Partly true
Not true
Don’t know
Young person
70.8%
25%
4.2%
0%
Parent
61.1%
38.9%
0%
0%
Q9. The appointments are usually at a convenient time
Certainly true
Partly true
Not true
Don’t know
Young person
37.5%
50%
8.3%
4.2%
Parent
38.9%
55.6%
5.6%
0%
Q10. It is quite easy to get to the place where the appointments are
Certainly true
Partly true
Not true
Don’t know
Young person
37.5%
45.8%
16.7%
0%
Parent
44.4%
50%
5.6%
0%
Q11. If a friend needed similar help I would recommend that he/she come here
Certainly true
Partly true
Not true
Don’t know
Young person
91.7%
4.2%
4.2%
0%
Parent
94.4%
5.6%
0%
0%
Q12. Overall, the help I have received here is good
Certainly true
Partly true
Not true
Don’t know
Young person
91.7%
8.3%
0%
0%
Parent
100%
0%
0%
0%
•N=42 (18 parents and 22 young people)
Additional comments
What was really good about your care?
•Everybody here is always really caring, patient and helps as much as they can.
•There is a really calm atmosphere which is particularly great because the
situation can be stressful.
•I was treated as though my feelings were important and mattered.
•My feelings were considered in depth by thoughtful and friendly staff.
•No one was patronising me and everyone was very polite so I felt like
•I could talk and say what was on my mind without being judged.
•That we were listened to as a family as well as individually.
•Suggestions have been made to solve problems we have had
•The support they gave, not just for me but for my mum as well.
Was there anything you didn’t like or anything that needs
improving?
•Time between appointments. Would have loved more sessions
•The protocols of blockers.
•Sometimes appointments were shorted and less in depth compared to others
however I felt all appointments were useful.
•Should be allowed to prescribe cross sex hormones to over 16s regardless of
whether they have been on blockers.
•I think hormones/blockers should be given sooner and the course of blockers
should be shorter or depend on the person rather than being a year for
everyone.
Is there anything else you want to tell us about the service you
received?
•We were always kept informed and respected.
•We feel our child has been looked after and listened to and taken seriously.
Discussions were not rushed and were calm. Plain language was used.
•This service reduced the self-harm attempts and has given my daughter a
space to talk. She feels that there are people caring about her.
•The people: James and Laura are very easy to talk to and were very patient
with Eva.
•The patience and understanding of people involved.
•The consultant we see communicates well with all the other professionals.
involved in my sons care. We are always made to feel welcome, comfortable
and that we are remembered between appointments.
•Seeing my child felt understood and listened to with respect to how he felt.
Seeing his happiness grow stronger as he knew he was getting the help and
understanding that he so needed.
•None judgemental, sensitive and able to compassionately hold the emotional
distress expressed by parents and sensitive to my child without being directive
or falsely certain.
•I felt that family opinions also counted and it wasn’t just about my child.
•Consistent and concerned approach- like to have the same person each time.
•Being able to be honest about my fears and worries and being understood.
•1. My child was taken seriously from the outset. 2. I was asked about how I
was coping with my child’s condition, and felt that I was also supported as
well as my child. 3. Travel costs reimbursed quickly and without any problem.