Payment Selection Form for Reachnet nbn™ Sky Muster™ Service

Payment Selection Form for Reachnet nbn™
Sky Muster™ Service
Reachnet offers satellite broadband internet on the National Broadband Network. To check your eligibility and
register, contact Reachnet on 1300 798 007. If you are eligible then Reachnet can guide you through this payment
form and answer any question that you might have. You must be over 18 years of age to complete this payment
form.
Payment Details
Billing details
Reachnet nbn™ Sky Muster™ Services are billed in advance.
Invoices will be issued to your preferred email address.
Invoices will also be available to be view online via the MyReachnet portal
Payment terms
All invoices are due 14 days after date of issue of the invoice.
Failure to pay outstanding invoices within 14 days since date of issue will incur a late payment fee of $5, which will be applied on the next
invoice.
Failure to pay within 28 days will result in your services being suspended.
Payment options
Payments for your service are deducted automatically monthly in advance.
We accept payment by direct debit, BPAY and credit card (Visa or MasterCard only)
Please select your preferred payment method below:
Option 1: Automated payments Via Direct Debit
Direct debit is an automatic payment that happens periodically 14 days after the date of issue of the invoice. It automatically deducts payment
from your bank account on a monthly basis.
Please complete form "Reachnet Direct Debit Request Form" on the NEXT PAGE
Option 2: Manual payment via the
Other options available for making payment of outstanding invoices are:
Pay your bills through your online or phone
banking service using the quoted Biller Code and
Ref on the invoice
Log in to the MyReachnet portal online to make
payments via credit card. Credit cards accepted are:
You may call us on 1300 798 007 and arrange
payment via the below accepted credit cards:
.
By signing this Payment Selection Form you acknowledge that you have read and understood the payment terms between YOU and REACHNET.
Your Signature
Print Name
Date
Return Signed and completed Application (2 pages) and Payment (2 pages) forms to:
Post: PO Box 3109 Hay Street, East Perth, WA 6892
Email: [email protected]
Fax: 08 9225 7811
[RNnbnLTSS6102402] Reachnet (Orion Satellite Systems ABN 26 103 918 832) Customer Payment Selection Form
PO Box 3109 Hay Street, East Perth, WA 6892; www.reachnet.com.au; F: 08 9225 7811 T: 1300 798 007 E: [email protected]
REACHNET DIRECT DEBIT REQUEST FORM
ABN 26 109 918 832 ACN 103 918 832
At your convenience, now Reachnet customers can select preferred payment options. Your monthly payments will be automatically deducted from
your nominated account/ Credit card. Please tick ONE of the following preferred payment options.
Given Name
Surname or Company name
Surname or Company Name
Request and authorise REACHNET to arrange for any amount to be debited through the bulk Electronic Clearing System from an account held at the financial institution
identified below subject to the terms and conditions of the Direct Debit Request Service Agreement and any further instructions provided below.
Direct Debited By Credit Card
Financial Institution Name
Choose your Credit Card Type
Visa
Card Holder’s Name
Expiry Date of Card
Master Card
MM / YY
Card Holder’s Number
Direct Debited By Bank Account
Financial Institution Name/Branch
Name of Account
BSB Number
Account Number
Name / Branch
Direct Debit Request Service Agreement
Definitions
Account means the account held at your financial institution from
which we are authorised to arrange for funds to be debited.
Agreement means this Direct Debit Request Service Agreement
between you and us.
Business day means a day other than a Saturday or a Sunday or a
public holiday listed throughout Australia.
Debit day means the day that payment by you to us is due in
accordance with the Standard Form of Agreement.
Debit payment means a particular transaction where a debit is made.
Direct debit request means the Direct Debit Request between us and
you.
MyReachnet means the free Service that is provided with the
Broadband Satellite Internet Service.
Standard Form of Agreement means the Standard Form of Agreement
we have prepared for the purposes of section 479 of the
Telecommunications Act 1997 (Cth), a copy of which is available on our
website at http://reachnet.com.au/sfoa
Us or we means REACHNET, the Debit User you have authorised by
signing a direct debit request.
You means the customer who signed the direct debit request.
Your financial institution is the financial institution where you hold the
account that you have authorised us to arrange to debit.
MyReachnet Portal.
that notice in writing with us as soon as possible so that we can resolve
your query more quickly.
2.5 If you do not approve the variations, you must arrange a
5.2 If we conclude as a result of our investigations that your account
different payment method with us within 7 days of our notice of
variation. If you do not wish to arrange a different payment method
with us, you may terminate this agreement and the Standard Form of
Agreement within 42 days of the date of the notice of variation
without incurring any charges, other than usage or network access
charges to the date the Standard Form of Agreement ends and
outstanding amounts for installation or for equipment compatible
with our services.
3. Changed by you
has been incorrectly debited we will respond to your query by
arranging for your financial institution to adjust your account
(including interest and charges) accordingly. We will also notify you in
writing of the amount by which your account has been adjusted.
2.4 You will be informed of the variations via email and/or via the
3.1 Subject to 3.2 and 3.3, you may change the arrangements under
1. Debiting your account
a direct debit request by contacting us on 1300 798 007.
3.2 If you wish to stop or defer a debit payment you must notify us
in writing at least 14 days before the next debit day. This notice should
be given to us in the first instance.
3.3 You may also cancel your authority for us to debit your account
at any time by giving us 14 days notice in writing before the next debit
day. This notice should be given to us in the first instance. You may
also request a stop or cancellation through your financial institution.
4. Your obligations
1.1 By signing a direct debit request, you have authorised us to
4.1 It is your responsibility to ensure that there are sufficient clear
arrange for funds to be debited from your account. You should refer to
the direct debit request and this agreement and the Standard Form of
Agreement for the terms of the arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account
as authorised in the direct debit request if we have sent to you an
invoice which specifies the amount payable by you to us. We will send
the invoice to you via email or via the MyReachnet Portal, in
accordance with the Standard Form of Agreement.
1.3 If the debit day falls on a day that is not a business day, we may
direct your financial institution to debit your account on the following
business day.
If you are unsure about which day your account has or will be debited
you should ask your financial institution.
2. Changed by us
2.1 We may vary any details of this agreement or a direct debit
request at any time.
2.2 In relation to variations that would cause detriment to you, the
minimum period of notice to be given to you before the variations take
effect is 60 days.
2.3 In relation to variations that would not cause detriment to you, the
minimum period of notice to be give to you before the variations take
effect is 30 days.
funds available in your account to allow a debit payment to be made
in accordance with the direct debit request.
4.2 If there are insufficient clear funds in your account to meet a
debit payment:
a) you may be charged a fee and/or interest by your financial
institution;
b) you may also incur fees or charges imposed or incurred by us;
and
c) you must arrange for the debit payment to be made by another
method or arrange for sufficient clear funds to be in your
account by an agreed time so that we can process the debit
payment.
4.3 You should check your account statement to verify that the
amounts debited from your account are correct
4.4 If REACHNET is liable to pay goods and services tax ("GST") on a
supply made in connection with this agreement, then you agree to pay
REACHNET on demand an amount equal to the consideration payable
for the supply multiplied by the prevailing GST rate.
5. Dispute
5.3 If we conclude as a result of our investigations that your account
has not been incorrectly debited we will respond to your query by
providing you with reasons and any evidence for this finding.
5.4 Any queries you may have about an error made in debiting your
account should be directed to us in the first instance so that we can
attempt to resolve the matter between us and you. If we cannot
resolve the matter you can still refer it to your financial institution
which will obtain details from you of the disputed transaction and may
lodge a claim on your behalf.
6. Accounts
You should check:
a)
with your financial institution whether direct debiting is
available from your account as direct debiting is not
available on all accounts offered by financial institutions.
b)
your account details which you have provided to us are
correct by checking them against a recent account
statement; and
c)
with your financial institution before completing the direct
debit request if you have any queries about how to complete
the direct debit request.
7. Confidentiality
7.1 Subject to our Standard Form of Agreement, we will keep your
account details and other information in your direct debit request
confidential. We will make reasonable efforts to keep any such
information that we have about you secure and to ensure that any of
our employees or agents who have access to information about you do
not make any unauthorised use, modification, reproduction or
disclosure of that information.
7.2 We will only disclose information that we have about you:
a)
b)
to the extent specifically required by law; or
for the purposes of this agreement (including disclosing
information in connection with any query or claim).
8. Confidentiality
8.1
You may notify us, and we may notify you, in accordance with
the notice provisions of our Standard Form of Agreement.
5.1 If you believe that there has been an error in debiting your
account, you should notify us directly on 1300 798 007 and confirm
By signing this Direct Debit Request Form you acknowledge that you have read and understood the terms and conditions governing the debit arrangements
between You and Reachnet as set out in this Request and in the below Direct Debit Request Service Agreement.
Your Signature (Signatures if joint account)
Print Name
Date