Dear Holder, Included in this package are the form and instructions

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Computershare
PO Box 43078
Providence, RI 02940-3078
www.computershare.com/investor
The IRS requires that we report the cost basis of certain shares
acquired after January 1, 2011 and then sold. Shares
transferred out of an account will be done using our default cost
basis calculation of first in, first out (FIFO) unless otherwise
instructed. Please visit our website, review the enclosed FAQ,
or consult your tax advisor if you need additional information
about cost basis.
Dear Holder,
Included in this package are the form and instructions needed to transfer stock to a new account, another holder or to request a legal name change. We have
also enclosed answers to Frequently Asked Questions (FAQs) to assist you with completing the form and to answer transfer related questions you may have. You
can find additional helpful information in the “Help” section of our website, www.computershare.com/investor.
To request the transfer, you will need to complete the following steps:
Step 1:
Transfer Request form – Complete the enclosed form. All current registered holders or a legally authorized representative must sign the “Authorized
Signatures” section (section 8), with a Medallion Signature Guarantee for each signature. An individual signing on behalf of the current registered
holder must indicate his or her capacity next to the signature on the form (e.g. John Smith, Executor or John Smith, Custodian). See the enclosed FAQ
document for additional information.
Note that a Medallion Signature Stamp is requested for us to process this transfer request. However, you may be eligible to utilize the Medallion Waiver
Option in place of the stamp if you are a US resident, your total account value for this stock is under $10,000 AND you submit your transfer paperwork
with a check payable to Computershare in the non-refundable amount of $50. Please also enclose a copy of a government issued picture identification
such as a license or passport if electing the option not to provide a Medallion Signature Guarantee stamp.
Important - If you are transferring shares represented by certificates, the original certificates must be submitted in order for your transfer request to be
completed. Note: If you cannot locate the certificates, you will first need to replace the certificates. Please contact us online using the “Contact Us” section of
the website to learn the cost and process for requesting a replacement.
Step 2:
Form W-9, tax certification – The new holder should sign and date the Form W-9 included with the Transfer Request form. If the new holder is unable
to provide tax certification at this time, we will send him or her a Form W-9 (Request for Taxpayer Identification Number and Certification) once the
transfer request is processed. Computershare will be required to withhold taxes on any dividends or other cash distributions until tax certification is
received by us.
Step 3:
Send all required documents outlined above to:
Regular mail:
Computershare
P.O. Box 43078
Providence, RI 02940-3078
Overnight/certified/registered delivery:
Computershare
250 Royall Street
Canton, MA 02021
0251CA_WEB_ONLY
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It is important that you follow the steps above to ensure that your transfer can be completed. Depending on the type of transfer being requested, your transfer should
be completed within 10 business days of receipt. A statement will be sent to the new holder upon completion of the transfer. Please note, the statement cannot be
sent to a third party. If your transfer cannot be processed due to missing or incomplete documentation, we will contact you for more information.
Please note that if this stock has a book entry option, certificate requests will only be fulfilled by the owner entering requests via our Investor Centre web site or by
contacting a customer service agent. Instructions requesting certificates that accompany this transfer request will not be fulfilled if the book entry option exists. Note
that certificate requests may have a fee requirement.
If the value of the shares you are transferring exceeds $14 million, or if you have any questions, please contact us online through the “Contact Us” section of
the website.
Sincerely,
Computershare
Enclosures
Reset Form
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Computershare
PO Box 43078
Providence, RI 02940-3078
www.computershare.com/investor
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Name of Current Account Holder
Address
Current Holder Account Number
City, State, Zip
Company Name
Transfer Request — See enclosed instructions
CURRENT HOLDER INFORMATION
Shares to be Transferred
PLEASE NOTE: Whole shares cannot be divided into fractional shares.
Daytime Telephone Number
2
–
PLEASE PRINT CLEARLY
1
Legal Name Change (for ownership changes please complete this form in its
entirety. If the account is in your name only and a legal name change occurred, check
box 1 and consult instructions included with this package for required fields)
3
Transfer ALL Shares (all book-entry shares and any certificated shares submitted)
If this box is checked, do not complete sections 4, 5 and 6.
–
PARTIAL TRANSFER:
4 DRS Book-Entry Shares (number of whole shares to transfer)
IMPORTANT:
The original certificate(s) must be submitted for shares that are held in Certificated form.
5 Certificated Shares (number of whole shares to transfer)
6 Investment Plan Book-Entry Shares (number of whole and/or fractional shares to transfer, if applicable)
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7
Required ► Medallion Guarantee Stamp
(Notary Seal Is Not Acceptable)
Check Replacements: Check this box to have uncashed checks in the account
reissued in the original issued name.
8 Authorized Signatures — This section must be signed and stamped for your transfer to
be executed.
The undersigned does (do) hereby irrevocably constitute and appoint Computershare as attorney to transfer
the said stock, as the case may be, on the books of said Company, with full power of substitution in
the premises.
Affix the medallion stamp below OR if your total account value is under
$10,000, and you live in the United States, you may be eligible to utilize the
Medallion Waiver option. See the cover letter for further details and instead
use this box to record the check number you will be enclosing in nonrefundable payment of the Medallion Waiver option, along with a copy of a
government issued photo ID if electing the option not to provide a Medallion
Signature Guarantee stamp.
The signature(s) below on this Transfer Request form must correspond exactly with the name(s) as shown upon
the face of the stock certificate or a Computershare-issued statement for book-entry shares, without alteration
or enlargement or any change whatever. The below must be signed by all current registered holders, or a legally
authorized representative with indication of his or her capacity next to the signature.
NOTE: Signature(s) must be stamped with a Medallion Signature Guarantee by a qualified financial institution,
such as a commercial bank, savings bank, savings and loan, US stockbroker and security dealer, or
credit union, that is participating in an approved Medallion Signature Guarantee Program
(A NOTARY SEAL IS NOT ACCEPTABLE).
Signature of All Current Holders or Legal Representatives
Date (mm / dd / yyyy)
IMPORTANT ► You must complete both sides of this form for it to be valid.
E276UTR
0251GA_WEB_ONLY
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Transfer Request — See enclosed instructions
NEW HOLDER / RECIPIENT INFORMATION
9 Account Type (mark only one box with an “X”):
PLEASE PRINT CLEARLY
• Please complete for each new holder
• Use additional pages as necessary
Individual (complete A, B, C, G & H)
Custodial with Minor (complete A, B, C, D, G & H)
Transfer on Death (complete A, B, C, D, G & H)
Joint (complete A, B, C, D, G & H)
Estate (complete A, B, C, E, G & H)
Trustee/Trust (complete A-H)
Other (indicate type and complete A, B, C, D, G & H)
B
New Holder’s Existing Account Number (if applicable)
A
*Social Security Number (SSN) or Employer Identification Number (EIN)
(do not use hyphens)
SSN
EIN
(check one box above)
Name (First, MI, Last) - Individual / Custodian / Trustee / Executor / Other
C
Name (First, MI, Last) - Joint Holder / Minor / Co-Trustee / TOD Beneficiary / Other (if applicable)
D
Trust / Estate Name (if applicable)
E
F
Trust / Estate Name - continued
Date of Trust (mm / dd / yyyy) (if applicable)
Address Number and Street Name / PO Box
Apt. / Unit Number
G
City
State
Zip Code
H
10
Purpose for Transfer/Cost Basis Data
Please check off the applicable purpose of the transfer for shares acquired after 12/31/10. If this section is not fully completed, all transfers will be treated as Gifts, unless we receive
documentation that this is a decedent transfer (i.e. Affidavit of Domicile) in which case the transfer will be treated as an inheritance. We recommend that you consult with your tax advisor
regarding the tax implications for each type of transfer.
Please check ONLY ONE box. If you check more than one box your transfer will be treated as if you had not made any selection. Please see section 10 of How to Complete the
Transfer Request Form for further details.
Private Sale
Date of Sale:
Gift
Date of Gift:
Cost Per Share: ______________________________ US Dollars
Inheritance
Date of Death:
Value Per Share: _____________________________ US Dollars
(If blank we will default to the effective date of the transfer.)
No Change of Ownership (please specify) __________________________________________________________________________________________
E277UTR
0251HA_WEB_ONLY
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Computershare
PO Box 43078
Providence, RI 02940-3078
www.computershare.com/investor
Name
Address
Holder Account Number
City, State, Zip
___________________________________
Company Name
___________________________________
Use black ink. Print in
CAPITAL letters inside the grey
areas as shown in this example.
A B C
1 2 3
X
Form W-9 Request for Taxpayer Identification Number and Certification
Dear Shareholder:
Our records indicate that your U.S. Social Security Number or Employer Identification Number is not certified. If this Form W-9 is not completed and returned,
your account may be subject to backup withholding at the applicable tax rate on all dividends and sale proceeds.
For joint tenant accounts, the TIN provided must belong to the first owner listed above to avoid backup withholding.
A Taxpayer Identification Number (TIN)
Enter your TIN for the above registered name and address in the appropriate box. For individuals, this is your Social Security number (SSN).
For other entities, it is your Employer Identification Number (EIN). COMPLETE ONLY ONE BOX.
Social Security Number
Employer Identification Number
OR
B Federal Tax Classification
Check appropriate box (required); check only ONE of the following boxes:
Individual/Sole
Trust/
Proprietor or SingleS Corporation
C Corporation
Partnership
Estate
Member LLC
Note: For a single-member LLC that is disregarded, check the appropriate box above for the tax classification of the single-member owner.
C Exempt Payee Code (if any)
If you are exempt from backup withholding, enter in the Exemptions box, any code that may apply to you.
See Exempt payee codes on the back of this form.
Limited Liability Company
or
Other Classification
If you are an LLC or Other Classification, do not
complete this form. You must complete an IRS
Form W-9. This form can be found on the IRS
website at www.irs.gov. See “Limited Liability
Company or Other Classification” on the back
of this form for more information.
Exemption from FATCA reporting code (if any)
Not Applicable
(Applies to accounts maintained outside the U.S.)
D Certification
Under penalties of perjury, I certify that:
1. The number shown on this form is my correct Taxpayer Identification Number, and
2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to
backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding, and
3. I am a U.S. citizen or other U.S. person (defined on reverse).
4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct (defined on reverse).
Certification Instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report
all interest and dividends on your tax return.
This form must be signed and dated for us to accept as proper certification.
Daytime Telephone Number
Sign Here Signature of U.S. Person - Please keep signature within the box Date (mm/dd/yyyy)
➥
Send form to Computershare. Do not send to the IRS.
E23UW9
022W0A_WEB (REV. 5/15)
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How to complete this form
Backup Withholding
The Internal Revenue Service (IRS) requires us to withhold taxes for the applicable rate of backup withholding for U.S. persons without a W-9 tax
certification who are not otherwise exempt. Parties acting as disbursement agents, such as Computershare, must withhold and pay to the IRS the
applicable tax rate of such payments under certain conditions. This is called “backup withholding.” Payments that may be subject to backup withholding
include interest, dividends, broker and barter exchange transactions, and royalties. Supplying us with your correct Taxpayer Identification Number (TIN),
and signing this form will generally allow you to receive your payments without being subject to backup withholding. Failure to supply your TIN, or
supplying us with an incorrect TIN, could result in a $50.00 penalty being assessed by the IRS.
Receipt of a completed Form W-9 will discontinue backup withholding unless otherwise required.
What Name and Number To Give the Requester
For this type of account:
Give name and SSN of:
1. Individual
2. Two or more individuals (joint account)
The individual
The actual owner of the account or, if
combined funds, the first individual on
the account
The minor
3. Custodian account of a minor
(Uniform Gift to Minors Act)
4. a. The usual revocable savings
trust (grantor is also trustee)
b. So-called trust account that is
not a legal or valid trust under state
law
5. Sole proprietorship or disregarded
entity owned by an individual
6. Grantor trust filing under Optional
Form 1099 Filing Method 1
(see Regulation section
1.671-4(b)(2)(i)(A))
For this type of account:
7. Disregarded entity not owned by an
individual
8. A valid trust, estate, or pension trust
9. Corporation or LLC electing
corporate status on Form 8832 or
Form 2553
10. Association, club, religious,
charitable, educational, or other taxexempt organization
11. Partnership or multi-member LLC
12. A broker or registered nominee
13. Account with the Department of
Agriculture in the name of a public
entity (such as a state or local
government, school district, or
prison) that receives agricultural
program payments
14. Grantor trust filing under the Form
1041 Filing Method or the Optional
Form 1099 Filing Method 2 (see
Regulation section
1.671-4(b)(2)(i)(B))
Exempt payee code. Generally, individuals (including sole proprietors) are not exempt from backup withholding.
Corporations are exempt from backup withholding for certain payments, such as interest and dividends.
Corporations are not exempt from backup withholding for payments made in settlement of payment card or third
party network transactions.
Note. If you are exempt from backup withholding, you should still complete this form to avoid possible erroneous
backup withholding.
The following codes identify payees that are exempt from backup withholding:
The grantor-trustee
1 -- An organization exempt from tax under section 501(a), any IRA, or a custodial account under section
403(b)(7) if the account satisfies the requirements of section 401(f)(2)
The actual owner
2 -- The United States or any of its agencies or instrumentalities
The owner
3 -- A state, the District of Columbia, a U.S. commonwealth or possession, or any of their political subdivisions
or instrumentalities
The grantor
4 -- A foreign government or any of its political subdivisions, agencies, or instrumentalities
5 -- A corporation
Give name and EIN of:
The owner
Legal entity
The corporation
6 -- A dealer in securities or commodities required to register in the United States, the District of Columbia, or a
possession of the United States
7 -- A futures commission merchant registered with the Commodity Futures Trading Commission
8 -- A real estate investment trust
9 -- An entity registered at all times during the tax year under the Investment Company Act of 1940
10 -- A common trust fund operated by a bank under section 584(a)
The organization
11 -- A financial institution
12 -- A middleman known in the investment community as a nominee or custodian
The partnership
The broker or nominee
The public entity
13 -- A trust exempt from tax under section 664 or described in section 4947
The trust
Limited Liability Company or Other Classification
If you are a Limited Liability Company or Other entity, complete an IRS Form W-9 found on the IRS website www.irs.gov. Be sure to include the
information required in the IRS instructions for a Limited Liability Company (LLC) or for Other entities on page 2. Return the completed form to the
address below.
Definition of a U.S. Person. For federal tax purposes, you are considered a U.S. person if you are:
●
●
●
●
An individual who is a U.S. citizen or U.S. resident alien,
A partnership, corporation, company, or association created or organized in the United States or under the laws of the United States,
An estate (other than a foreign estate), or
A domestic trust (as defined in Regulations Section 301.7701-7).
Exemption from FATCA reporting: If you are submitting this form for an account that is maintained in the United States, you are exempt from
FATCA reporting.
Please return the completed form to:
DID YOU KNOW?
You can certify your account online by visiting us at the website on the reverse side of this form.
While online, join the thousands of shareholders that have signed up for electronic delivery!
Computershare Tax Operations
PO Box 43078
Providence, RI 02940-3078
21UW9_01QDHB_WEB
How to Complete the Transfer Request Form
CURRENT HOLDER INFORMATION
SEE FAQs FOR MORE INFORMATION
■
A custodial with minor registration under the Uniform Gifts to Minors Act
(UGMA) or Uniform Transfer to Minors Act (UTMA) of the state of the donor, the
state of the custodian or the state of the minor, e.g. John Doe Custodian for
Jonathan Doe UTMA NY, is used if the securities are held by a custodian on
behalf of a minor. The named custodian is given the legal authority to act on the
account on behalf of the minor, until the minor reaches the age of majority under
the applicable state’s law. The Social Security number associated with the
account is that of the minor.
■
An estate registration, e.g. John Smith Executor for the Jane Doe Estate, is
used to allow a court-appointed legal representative to act on the account. The
account is registered in the decedent’s estate.
■
A transfer on death (TOD) registration, e.g. John Smith TOD Mary Smith, is
used to allow an individual (John Smith) or joint owners with rights of
survivorship (John Smith and Mary Smith JT TEN) to designate one individual
(Mary Smith) or entity as the beneficiary of the account upon the death of the
registered holder (John Smith). Please note, the assigning of stock to the
beneficiary is not automatic and will require a written request at the time of
transfer. NOTE: Only one TOD can be named per account. The TOD registration
may not be available for all companies or for all states.
Shares to be Transferred
See the following Frequently Asked Questions (FAQs) section for more
information about number and type of shares. All shares transferred will be in
book-entry form unless otherwise requested in writing.
1
Legal Name Changes: Check this box if you have changed your name legally
(usually due to marriage, divorce, or court order, etc.) and the account is in your
name only. Sections 2, 3, 8, 9, and 10 are required. All of your book-entry shares
will be transferred. Your account number will remain the same, as well as your
credentials in our telephone Interactive Voice Response (IVR) system and Investor
Centre. Please sign your old name in section 8 for the Medallion Guarantor.
2
Enter a daytime telephone number where you can be reached should we have
any questions regarding this transfer request.
3
Check this box only if you wish to transfer all of the shares in your account.
These shares include Direct Registration System (DRS) and investment plan
shares held in book-entry form, as well as any certificates submitted.
If this box is checked, do not complete sections 4, 5 and 6.
4
Enter the number of DRS book-entry shares you wish to transfer.
5
Enter the number of certificated shares you wish to transfer. IMPORTANT: In
order to transfer certificated shares, you must submit the original certificates with
this form. If the number of shares to transfer is less than the number of shares
on the certificate, the balance will be put into DRS book-entry form in the name
of the current holder and a statement will be mailed.
6
Enter the number of investment plan book-entry shares you wish to transfer. If you
would like to transfer all of your investment plan shares, you must enter the exact
number of shares you hold including any partial share amount.
7
Check Replacements: Check this box to replace any checks that may be
outstanding on the account (please see FAQ for details). Reissued checks will be
made payable as originally issued. Not all accounts will have outstanding checks
but Computershare will review and replace if applicable. Checks are sent to the
address of record for the original account.
8
Authorized Signatures – This section must be completed for your transfer
to be executed.
After reviewing the form to ensure that all information provided is correct, please
sign and date the form in the appropriate boxes. Please note, if you are signing
on behalf of the current registered holder you must indicate your capacity (e.g.
John Smith, Executor).
Signature(s) must be stamped with a Medallion Signature Guarantee from a
qualified financial institution, such as a commercial bank, savings bank, savings
and loan, or credit union that is participating in an approved Medallion Signature
Guarantee Program. The guarantor institution should verify the medallion stamp
is sufficient to cover the value of assets being transacted upon. A Notary Seal is
NOT acceptable.
Complete A, B, C, D, G & H for a transfer on death (TOD) registration. If the
account is being registered as a TOD account, provide the Social Security
Number of the primary holder.
■
Other common registrations include community property, Limited Liability
Company (LLC), nominee, partnership, tenants by entireties and
unincorporated association.
A
If the new holder already owns stock in the company under the exact account
name being requested, transfer the shares to the existing account by entering
the new holder’s 11-digit Computershare account number, which starts with a “C”.
B
Enter the new holder’s 9-digit Social Security Number (SSN) or Employer
Identification Number (EIN). Do not include hyphens. If the new account will be
in more than one person’s name, provide the information for the first name on
the account or for the person who will be responsible for paying taxes. If the
account is being registered as a custodial account, provide the Social Security
Number of the minor. The Social Security number associated with a TOD
account is that of the primary holder.
C
Enter the new holder’s name (first, middle initial, last) if the account type is
individual, custodial, trustee, executor or other.
D
Enter the name (first, middle initial, last) of the second new holder on the
account if the account type is joint, minor, co-trustee, TOD beneficiary or other (if
applicable).
E
F
Enter the name of the trust or estate (if applicable).
If a trust is entered in section 9E, enter the date of the trust. Leave this section
blank if the new account is for an estate or another type of account.
G
Enter the street address or PO Box for the new holder whose Social Security
Number or Employer Identification Number was entered in section 9B. If
applicable, enter apartment or unit number.
NEW HOLDER/RECIPIENT INFORMATION
H
If you are transferring to multiple new holders, feel free to photocopy the “New
Holder/Recipient” page of the form prior to completion. This page must be
completed for each new holder. Please be sure to clearly note the top of each page
with the number of shares (not a percentage) to be transferred to each recipient.
Enter the new holder’s city, 2-letter state abbreviation and 5-digit postal
zip code.
10
Definitions of Account Types:
Enter Purpose for Transfer/Cost Basis Data instructions for shares acquired
after 12/31/2010. Please check off the applicable purpose of the transfer. If this
section is not fully completed, all transfers will be treated as Gifts, unless we
receive documentation that this is a decedent transfer (i.e. Affidavit of Domicile)
in which case the transfer will be treated as an inheritance. We recommend
that you consult with your tax advisor regarding the tax implications for each
type of transfer.
■
An individual registration, e.g. John T. Smith, is used if there is only one
account holder. There is only one individual listed on the account.
■ Private Sale: Include the Date of Sale and the Cost Per Share.
■
A joint tenant registration with right of survivorship, e.g. John T. Smith and Jane
T. Doe JT TEN, is used if there are two or more equal holders listed on the
account. Please note, the registration must read “and.” The word “or” cannot
appear in the registration. In the event of the death of one of the listed holders,
the securities in the account become the property of the surviving joint holder.
9
■
Account Type – Mark only one box with an “X” indicating the type of account
into which you are transferring shares. Complete additional sections as indicated.
A trust registration, e.g. John T. Smith and Jane T. Doe TR UA 4-3-66 Smith
Family Trust, is used to allow the appointed trustees to handle the securities. All
acting trustees are listed on the account, which also names the legal name and
date of the trust agreement. To register shares under a trust, a legal trust
agreement must exist.
0251DA_WEB_ONLY
■ Gift: Include the Date of Gift was received or the gift date will default to the
date that the transfer is processed.
■ Inheritance: Include the Date of Death and Cost per Share or it will default to
the date that the transfer is processed.
■ No Change of Ownership: Change of name in cases of marriage or divorce,
minor coming of age, addition of spouse to registration, etc. Existing cost
basis of shares will be carried over to the new account.
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Frequently Asked Questions (FAQs)
Below you will find answers to common questions regarding:
■ Account Information
■ Transferring Shares
■ Uncashed Checks
■ Transfer Request Form
■ Stock Certificates
■ Medallion Signature Guarantee
■ Tax Certification, Form W-9
■ Managing Your Account Online (Investor Centre)
Note: Reference to our website – www.computershare.com/investor – is made throughout this document.
Account Information
How do I determine the type of shares that I own?
■
You own book-entry shares if the shares are held in an electronic
account at Computershare. A paper certificate was not issued for
these shares.
- Direct Registration System (DRS) shares are book-entry shares
that are not part of a company’s investment plan.
- Investment plan shares are book-entry shares that are part of a
company’s dividend reinvestment plan (DRP) or direct stock purchase
plan (DSPP).
■
You own certificated shares if a paper stock certificate is in the account.
How can I find out my current share balance?
If your shares are held electronically by Computershare in book-entry form,
the most recent statement that you received will provide the current share
balance. For certificated shares, each certificate indicates the number of
shares it represents directly on the stock certificate.
Transferring Shares
I want to give my shares to someone I know. Do I have to transfer the
shares to them?
Yes. When you give your shares to someone, you are transferring ownership
to them.
My legal name has changed, do I have to transfer the shares to myself?
Yes. In the case of a legal name change, such as through marriage,
complete a Transfer Request form and sign using your old name, which is
the current name on the account. Please enter your new legal name in
section 9C of the form.
Now that I am of age I would like to remove the custodian from my
account. Do I have to transfer the shares to myself?
Yes. You will need to transfer the shares to a new account in your name.
Your completed Transfer Request form can be signed by you or the named
custodian. Refer to the enclosed form instructions for information on the
different account types that are available to you for the new account, e.g. an
individual account listing just you as the holder. Please note, you may need
to provide proof of age to obtain the required Medallion Signature
Guarantee. Also please note, the age of majority for purposes of
UTMA/UGMA differs from state to state.
0251EA_WEB_ONLY
What do I do if I want to transfer shares to several other parties?
If you are transferring to multiple new holders, feel free to photocopy the
“New Holder/Recipient” page of the form prior to completion. This page must
be completed for each new holder. Please be sure to clearly note the top of
each page with the number of shares (not a percentage) to be transferred to
each recipient.
What do I do if I want to transfer shares of several companies?
You will need to submit a separate completed Transfer Request form,
including a Medallion Signature Guarantee, for each company.
How do I transfer my employee stock purchase plan (ESPP) shares?
Please contact your ESPP administrator for details on how to transfer any
ESPP shares that you hold.
How do I transfer shares to a brokerage account?
Please contact your stockbroker to initiate the transfer of shares in your
Computershare account to a brokerage account.
The new holder has an existing account to which I want the shares
transferred. Where can I find the account number of the account to
which I want to transfer shares? What if I can’t find it?
The new holder should be able to obtain the account number from a
statement or other document for that account. If you do not have the
account number, please provide all the information you have on the Transfer
Request form, and note “unable to locate” in section 9A of the form so that
we know you would like the shares transferred to an existing account. We
may or may not be able to do this based on the information provided.
Will account features I previously selected automatically carry over
from the old account to the new account?
No. Account features, such as direct deposit of dividends or reinvestment of
dividends, do not carry over to a new account. Once the transfer is
complete, the new holder can easily set up his or her account options online
after creating a login ID to use Investor Centre. Please note, any change in
registration, including changing a name, will result in a new account.
What do I do if I want to use a different option for transferring my
shares other than FIFO?
Please consult your tax advisor and then please contact us online through
the “Contact Us” section of the website for further instruction.
Frequently Asked Questions (FAQs)
What legal documents do I need to submit when requesting a
transfer on behalf of another?
The institution from which you obtain a Medallion Signature Guarantee
will require documentation to verify your identity, legal authority and
capacity. For transfer requests valued at less than $14 million,
Computershare does not require copies of the legal documents;
however, we may require other documentation for tax purposes, e.g. a
certified Affidavit of Domicile. If the value of the shares you are
transferring exceeds $14 million, please contact us online through the
“Contact Us” section of the website for further requirements. Please
note, you will need to sign the Transfer Request form in your capacity (e.g.
John Smith, Executor).
How should I send the certificate? Should I insure the mailing?
We recommend using registered mail or a courier service that provides a
return receipt. We also suggest that you insure the mailing with the
carrier for 3% of the stock’s market value, which is the approximate cost
to replace a certificate in the event that it is lost in transit.
Should I sign the back of the certificate before I send it?
No. For your protection, we suggest that you do not sign the back of the
certificate when presenting it to us for a transfer.
Medallion Signature Guarantee
Will you return the paperwork I send to you?
All submitted documents will be kept as part of Computershare’s
permanent records and will not be returned to you.
What is a Medallion Signature Guarantee? Where can I obtain one?
A Medallion Signature Guarantee is a special stamp provided by a bank,
broker or credit union (guarantor institutions) that indicates that the
individual signing a form is legally authorized to conduct the requested
transaction. The guarantor institution should verify the medallion stamp is
sufficient to cover the value of assets being transacted upon. Please
refer to the note on the cover letter to this form to see if you may be
eligible to utilize the Medallion Waiver Option.
Uncashed Checks
Tax Certification, Form W-9
Can you reissue uncashed checks in the name of the new holder?
No. If any uncashed checks have been lost, we can reissue a check in
the name of the original holder. To replace those checks, check box 7 on
the Transfer Request form. Holders may also be able to replace checks
online via Investor Center: refer to the Investor Center information
provided in this FAQ.
What is a Form W-9? Why do I have to complete the form?
Form W-9 is an Internal Revenue Service tax form that certifies an
individual's Taxpayer Identification Number. Submitting a completed form
will prevent earnings and sale proceeds paid to the new account from
being subject to backup withholding. Without the completed form,
Computershare would be legally required to withhold a percentage of
each payment to ensure that tax is collected and paid to the Internal
Revenue Service.
Is there a fee to transfer stock?
Computershare does not charge a fee to transfer stock; however you
may incur fees from other institutions. For example, you may be charged
a fee by the institution that provides the Medallion Signature Guarantee.
Transfer Request Form
Who can I call for help completing the form?
Please contact us online through the “Contact Us” section of the website.
I can’t fit all the information in the space provided. What should I do?
Please feel free to attach additional pages as needed.
What are examples of other account type choices for the new holder?
Other common account types include community property, Limited
Liability Company (LLC), nominee, partnership, tenants by entireties and
unincorporated association.
Stock Certificates
What if I can’t find a stock certificate?
Please contact us online through the “Contact Us” section of the website
to find out the cost and process for requesting a replacement. The
certificate must be replaced prior to transferring the shares.
Where can I obtain one?
The enclosed Transfer Request form includes a Form W-9. The new
holder can fulfill this requirement by signing and dating the included
Form W-9. The complete Form W-9 can also be downloaded from the
“Help” section of the website listed at the beginning of this FAQ document.
What if I do not have the information for the new holder, or the new
holder is not available to sign the included Form W-9?
If the new holder is unable to provide tax certification at this time,
Computershare will be required to withhold taxes on any dividends or
other cash distributions until certification is received. Once we process
the transfer request and set up the new account, we will send the
appropriate tax certification form (Form W-9) to the new holder.
Frequently Asked Questions (FAQs)
Managing Your Account Online (Investor Centre)
I am a new account holder. Can I access my account online?
Yes. Non-business entity accounts can gain access through “Investor Centre”
at www.computershare.com/investor.
Computershare's Investor Centre is a free online service that provides you
with a wide variety of self-service tools to help track and manage your
personal holdings in the companies we service. Investor Centre allows you to
manage your holdings in several different companies simultaneously. Please
note that Computershare does not permit online access to accounts registered
as a business such as corporations, banks, associations, some trusts,
nominees, etc.
What can I do with Internet account access?
Here are some of the things you can accomplish through Investor Centre:
■ View current account balances
■ Sign up to receive statements and documentation electronically
(where available)
■ Where available, issue certificates from book positions (may require
payment of a fee)
■ View transaction history
■ View payment history
■ View stock prices
■ Change your mailing address
■ Certify your tax status online (Form W-9 certification)
■ Update your bank account details to have funds directly deposited into
your bank account
■ Replace checks
■ Review information on available investment plans
■ Enroll in an investment plan, such as a dividend reinvestment plan
(where available)
■ Buy shares through a direct stock purchase plan (where available)
■ Sell book-entry shares held by Computershare
■ Download forms
■ Access a comprehensive list of frequently asked questions
How do I start using Investor Centre?
To access your account, just follow these easy steps:
Step 1: Go to www.computershare.com/investor
and click “Create Login”
Step 2: Fill in the required information
Step 3: Read and accept the terms and conditions
Step 4: Select your member details including a unique user ID
and password
Following the initial registration steps, most Investor Centre users are
immediately granted full member access to their account and will receive an
Investor Centre welcome letter by mail. In some cases, additional verification
will be required before access to your account can be granted. Don’t worry,
this is only temporary, and is done for your protection based upon your
account and validation information. In these cases, we will mail you a notice of
registration, which includes a verification code. Once you receive your
verification code, simply log on to Investor Centre with your user ID and
password. Enter the verification code when prompted and you will be
granted full member access immediately.
Is my Investor Centre account information secure?
Yes. All communication between our Web server and your computer use
industry-standard Secure Sockets Layer (SSL) 2048-bit encryption when you
are viewing any details of your holding(s). This is the same type of encryption
used by financial institutions worldwide.