. Computershare PO Box 43078 Providence, RI 02940-3078 www.computershare.com/investor The IRS requires that we report the cost basis of certain shares acquired after January 1, 2011 and then sold. Shares transferred out of an account will be done using our default cost basis calculation of first in, first out (FIFO) unless otherwise instructed. Please visit our website, review the enclosed FAQ, or consult your tax advisor if you need additional information about cost basis. Dear Holder, Included in this package are the form and instructions needed to transfer stock to a new account, another holder or to request a legal name change. We have also enclosed answers to Frequently Asked Questions (FAQs) to assist you with completing the form and to answer transfer related questions you may have. You can find additional helpful information in the “Help” section of our website, www.computershare.com/investor. To request the transfer, you will need to complete the following steps: Step 1: Transfer Request form – Complete the enclosed form. All current registered holders or a legally authorized representative must sign the “Authorized Signatures” section (section 8), with a Medallion Signature Guarantee for each signature. An individual signing on behalf of the current registered holder must indicate his or her capacity next to the signature on the form (e.g. John Smith, Executor or John Smith, Custodian). See the enclosed FAQ document for additional information. Note that a Medallion Signature Stamp is requested for us to process this transfer request. However, you may be eligible to utilize the Medallion Waiver Option in place of the stamp if you are a US resident, your total account value for this stock is under $10,000 AND you submit your transfer paperwork with a check payable to Computershare in the non-refundable amount of $50. Please also enclose a copy of a government issued picture identification such as a license or passport if electing the option not to provide a Medallion Signature Guarantee stamp. Important - If you are transferring shares represented by certificates, the original certificates must be submitted in order for your transfer request to be completed. Note: If you cannot locate the certificates, you will first need to replace the certificates. Please contact us online using the “Contact Us” section of the website to learn the cost and process for requesting a replacement. Step 2: Form W-9, tax certification – The new holder should sign and date the Form W-9 included with the Transfer Request form. If the new holder is unable to provide tax certification at this time, we will send him or her a Form W-9 (Request for Taxpayer Identification Number and Certification) once the transfer request is processed. Computershare will be required to withhold taxes on any dividends or other cash distributions until tax certification is received by us. Step 3: Send all required documents outlined above to: Regular mail: Computershare P.O. Box 43078 Providence, RI 02940-3078 Overnight/certified/registered delivery: Computershare 250 Royall Street Canton, MA 02021 0251CA_WEB_ONLY . It is important that you follow the steps above to ensure that your transfer can be completed. Depending on the type of transfer being requested, your transfer should be completed within 10 business days of receipt. A statement will be sent to the new holder upon completion of the transfer. Please note, the statement cannot be sent to a third party. If your transfer cannot be processed due to missing or incomplete documentation, we will contact you for more information. Please note that if this stock has a book entry option, certificate requests will only be fulfilled by the owner entering requests via our Investor Centre web site or by contacting a customer service agent. Instructions requesting certificates that accompany this transfer request will not be fulfilled if the book entry option exists. Note that certificate requests may have a fee requirement. If the value of the shares you are transferring exceeds $14 million, or if you have any questions, please contact us online through the “Contact Us” section of the website. Sincerely, Computershare Enclosures Reset Form . Computershare PO Box 43078 Providence, RI 02940-3078 www.computershare.com/investor + Name of Current Account Holder Address Current Holder Account Number City, State, Zip Company Name Transfer Request — See enclosed instructions CURRENT HOLDER INFORMATION Shares to be Transferred PLEASE NOTE: Whole shares cannot be divided into fractional shares. Daytime Telephone Number 2 – PLEASE PRINT CLEARLY 1 Legal Name Change (for ownership changes please complete this form in its entirety. If the account is in your name only and a legal name change occurred, check box 1 and consult instructions included with this package for required fields) 3 Transfer ALL Shares (all book-entry shares and any certificated shares submitted) If this box is checked, do not complete sections 4, 5 and 6. – PARTIAL TRANSFER: 4 DRS Book-Entry Shares (number of whole shares to transfer) IMPORTANT: The original certificate(s) must be submitted for shares that are held in Certificated form. 5 Certificated Shares (number of whole shares to transfer) 6 Investment Plan Book-Entry Shares (number of whole and/or fractional shares to transfer, if applicable) . 7 Required ► Medallion Guarantee Stamp (Notary Seal Is Not Acceptable) Check Replacements: Check this box to have uncashed checks in the account reissued in the original issued name. 8 Authorized Signatures — This section must be signed and stamped for your transfer to be executed. The undersigned does (do) hereby irrevocably constitute and appoint Computershare as attorney to transfer the said stock, as the case may be, on the books of said Company, with full power of substitution in the premises. Affix the medallion stamp below OR if your total account value is under $10,000, and you live in the United States, you may be eligible to utilize the Medallion Waiver option. See the cover letter for further details and instead use this box to record the check number you will be enclosing in nonrefundable payment of the Medallion Waiver option, along with a copy of a government issued photo ID if electing the option not to provide a Medallion Signature Guarantee stamp. The signature(s) below on this Transfer Request form must correspond exactly with the name(s) as shown upon the face of the stock certificate or a Computershare-issued statement for book-entry shares, without alteration or enlargement or any change whatever. The below must be signed by all current registered holders, or a legally authorized representative with indication of his or her capacity next to the signature. NOTE: Signature(s) must be stamped with a Medallion Signature Guarantee by a qualified financial institution, such as a commercial bank, savings bank, savings and loan, US stockbroker and security dealer, or credit union, that is participating in an approved Medallion Signature Guarantee Program (A NOTARY SEAL IS NOT ACCEPTABLE). Signature of All Current Holders or Legal Representatives Date (mm / dd / yyyy) IMPORTANT ► You must complete both sides of this form for it to be valid. E276UTR 0251GA_WEB_ONLY + . + Transfer Request — See enclosed instructions NEW HOLDER / RECIPIENT INFORMATION 9 Account Type (mark only one box with an “X”): PLEASE PRINT CLEARLY • Please complete for each new holder • Use additional pages as necessary Individual (complete A, B, C, G & H) Custodial with Minor (complete A, B, C, D, G & H) Transfer on Death (complete A, B, C, D, G & H) Joint (complete A, B, C, D, G & H) Estate (complete A, B, C, E, G & H) Trustee/Trust (complete A-H) Other (indicate type and complete A, B, C, D, G & H) B New Holder’s Existing Account Number (if applicable) A *Social Security Number (SSN) or Employer Identification Number (EIN) (do not use hyphens) SSN EIN (check one box above) Name (First, MI, Last) - Individual / Custodian / Trustee / Executor / Other C Name (First, MI, Last) - Joint Holder / Minor / Co-Trustee / TOD Beneficiary / Other (if applicable) D Trust / Estate Name (if applicable) E F Trust / Estate Name - continued Date of Trust (mm / dd / yyyy) (if applicable) Address Number and Street Name / PO Box Apt. / Unit Number G City State Zip Code H 10 Purpose for Transfer/Cost Basis Data Please check off the applicable purpose of the transfer for shares acquired after 12/31/10. If this section is not fully completed, all transfers will be treated as Gifts, unless we receive documentation that this is a decedent transfer (i.e. Affidavit of Domicile) in which case the transfer will be treated as an inheritance. We recommend that you consult with your tax advisor regarding the tax implications for each type of transfer. Please check ONLY ONE box. If you check more than one box your transfer will be treated as if you had not made any selection. Please see section 10 of How to Complete the Transfer Request Form for further details. Private Sale Date of Sale: Gift Date of Gift: Cost Per Share: ______________________________ US Dollars Inheritance Date of Death: Value Per Share: _____________________________ US Dollars (If blank we will default to the effective date of the transfer.) No Change of Ownership (please specify) __________________________________________________________________________________________ E277UTR 0251HA_WEB_ONLY + . + Computershare PO Box 43078 Providence, RI 02940-3078 www.computershare.com/investor Name Address Holder Account Number City, State, Zip ___________________________________ Company Name ___________________________________ Use black ink. Print in CAPITAL letters inside the grey areas as shown in this example. A B C 1 2 3 X Form W-9 Request for Taxpayer Identification Number and Certification Dear Shareholder: Our records indicate that your U.S. Social Security Number or Employer Identification Number is not certified. If this Form W-9 is not completed and returned, your account may be subject to backup withholding at the applicable tax rate on all dividends and sale proceeds. For joint tenant accounts, the TIN provided must belong to the first owner listed above to avoid backup withholding. A Taxpayer Identification Number (TIN) Enter your TIN for the above registered name and address in the appropriate box. For individuals, this is your Social Security number (SSN). For other entities, it is your Employer Identification Number (EIN). COMPLETE ONLY ONE BOX. Social Security Number Employer Identification Number OR B Federal Tax Classification Check appropriate box (required); check only ONE of the following boxes: Individual/Sole Trust/ Proprietor or SingleS Corporation C Corporation Partnership Estate Member LLC Note: For a single-member LLC that is disregarded, check the appropriate box above for the tax classification of the single-member owner. C Exempt Payee Code (if any) If you are exempt from backup withholding, enter in the Exemptions box, any code that may apply to you. See Exempt payee codes on the back of this form. Limited Liability Company or Other Classification If you are an LLC or Other Classification, do not complete this form. You must complete an IRS Form W-9. This form can be found on the IRS website at www.irs.gov. See “Limited Liability Company or Other Classification” on the back of this form for more information. Exemption from FATCA reporting code (if any) Not Applicable (Applies to accounts maintained outside the U.S.) D Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct Taxpayer Identification Number, and 2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding, and 3. I am a U.S. citizen or other U.S. person (defined on reverse). 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct (defined on reverse). Certification Instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. This form must be signed and dated for us to accept as proper certification. Daytime Telephone Number Sign Here Signature of U.S. Person - Please keep signature within the box Date (mm/dd/yyyy) ➥ Send form to Computershare. Do not send to the IRS. E23UW9 022W0A_WEB (REV. 5/15) + . How to complete this form Backup Withholding The Internal Revenue Service (IRS) requires us to withhold taxes for the applicable rate of backup withholding for U.S. persons without a W-9 tax certification who are not otherwise exempt. Parties acting as disbursement agents, such as Computershare, must withhold and pay to the IRS the applicable tax rate of such payments under certain conditions. This is called “backup withholding.” Payments that may be subject to backup withholding include interest, dividends, broker and barter exchange transactions, and royalties. Supplying us with your correct Taxpayer Identification Number (TIN), and signing this form will generally allow you to receive your payments without being subject to backup withholding. Failure to supply your TIN, or supplying us with an incorrect TIN, could result in a $50.00 penalty being assessed by the IRS. Receipt of a completed Form W-9 will discontinue backup withholding unless otherwise required. What Name and Number To Give the Requester For this type of account: Give name and SSN of: 1. Individual 2. Two or more individuals (joint account) The individual The actual owner of the account or, if combined funds, the first individual on the account The minor 3. Custodian account of a minor (Uniform Gift to Minors Act) 4. a. The usual revocable savings trust (grantor is also trustee) b. So-called trust account that is not a legal or valid trust under state law 5. Sole proprietorship or disregarded entity owned by an individual 6. Grantor trust filing under Optional Form 1099 Filing Method 1 (see Regulation section 1.671-4(b)(2)(i)(A)) For this type of account: 7. Disregarded entity not owned by an individual 8. A valid trust, estate, or pension trust 9. Corporation or LLC electing corporate status on Form 8832 or Form 2553 10. Association, club, religious, charitable, educational, or other taxexempt organization 11. Partnership or multi-member LLC 12. A broker or registered nominee 13. Account with the Department of Agriculture in the name of a public entity (such as a state or local government, school district, or prison) that receives agricultural program payments 14. Grantor trust filing under the Form 1041 Filing Method or the Optional Form 1099 Filing Method 2 (see Regulation section 1.671-4(b)(2)(i)(B)) Exempt payee code. Generally, individuals (including sole proprietors) are not exempt from backup withholding. Corporations are exempt from backup withholding for certain payments, such as interest and dividends. Corporations are not exempt from backup withholding for payments made in settlement of payment card or third party network transactions. Note. If you are exempt from backup withholding, you should still complete this form to avoid possible erroneous backup withholding. The following codes identify payees that are exempt from backup withholding: The grantor-trustee 1 -- An organization exempt from tax under section 501(a), any IRA, or a custodial account under section 403(b)(7) if the account satisfies the requirements of section 401(f)(2) The actual owner 2 -- The United States or any of its agencies or instrumentalities The owner 3 -- A state, the District of Columbia, a U.S. commonwealth or possession, or any of their political subdivisions or instrumentalities The grantor 4 -- A foreign government or any of its political subdivisions, agencies, or instrumentalities 5 -- A corporation Give name and EIN of: The owner Legal entity The corporation 6 -- A dealer in securities or commodities required to register in the United States, the District of Columbia, or a possession of the United States 7 -- A futures commission merchant registered with the Commodity Futures Trading Commission 8 -- A real estate investment trust 9 -- An entity registered at all times during the tax year under the Investment Company Act of 1940 10 -- A common trust fund operated by a bank under section 584(a) The organization 11 -- A financial institution 12 -- A middleman known in the investment community as a nominee or custodian The partnership The broker or nominee The public entity 13 -- A trust exempt from tax under section 664 or described in section 4947 The trust Limited Liability Company or Other Classification If you are a Limited Liability Company or Other entity, complete an IRS Form W-9 found on the IRS website www.irs.gov. Be sure to include the information required in the IRS instructions for a Limited Liability Company (LLC) or for Other entities on page 2. Return the completed form to the address below. Definition of a U.S. Person. For federal tax purposes, you are considered a U.S. person if you are: ● ● ● ● An individual who is a U.S. citizen or U.S. resident alien, A partnership, corporation, company, or association created or organized in the United States or under the laws of the United States, An estate (other than a foreign estate), or A domestic trust (as defined in Regulations Section 301.7701-7). Exemption from FATCA reporting: If you are submitting this form for an account that is maintained in the United States, you are exempt from FATCA reporting. Please return the completed form to: DID YOU KNOW? You can certify your account online by visiting us at the website on the reverse side of this form. While online, join the thousands of shareholders that have signed up for electronic delivery! Computershare Tax Operations PO Box 43078 Providence, RI 02940-3078 21UW9_01QDHB_WEB How to Complete the Transfer Request Form CURRENT HOLDER INFORMATION SEE FAQs FOR MORE INFORMATION ■ A custodial with minor registration under the Uniform Gifts to Minors Act (UGMA) or Uniform Transfer to Minors Act (UTMA) of the state of the donor, the state of the custodian or the state of the minor, e.g. John Doe Custodian for Jonathan Doe UTMA NY, is used if the securities are held by a custodian on behalf of a minor. The named custodian is given the legal authority to act on the account on behalf of the minor, until the minor reaches the age of majority under the applicable state’s law. The Social Security number associated with the account is that of the minor. ■ An estate registration, e.g. John Smith Executor for the Jane Doe Estate, is used to allow a court-appointed legal representative to act on the account. The account is registered in the decedent’s estate. ■ A transfer on death (TOD) registration, e.g. John Smith TOD Mary Smith, is used to allow an individual (John Smith) or joint owners with rights of survivorship (John Smith and Mary Smith JT TEN) to designate one individual (Mary Smith) or entity as the beneficiary of the account upon the death of the registered holder (John Smith). Please note, the assigning of stock to the beneficiary is not automatic and will require a written request at the time of transfer. NOTE: Only one TOD can be named per account. The TOD registration may not be available for all companies or for all states. Shares to be Transferred See the following Frequently Asked Questions (FAQs) section for more information about number and type of shares. All shares transferred will be in book-entry form unless otherwise requested in writing. 1 Legal Name Changes: Check this box if you have changed your name legally (usually due to marriage, divorce, or court order, etc.) and the account is in your name only. Sections 2, 3, 8, 9, and 10 are required. All of your book-entry shares will be transferred. Your account number will remain the same, as well as your credentials in our telephone Interactive Voice Response (IVR) system and Investor Centre. Please sign your old name in section 8 for the Medallion Guarantor. 2 Enter a daytime telephone number where you can be reached should we have any questions regarding this transfer request. 3 Check this box only if you wish to transfer all of the shares in your account. These shares include Direct Registration System (DRS) and investment plan shares held in book-entry form, as well as any certificates submitted. If this box is checked, do not complete sections 4, 5 and 6. 4 Enter the number of DRS book-entry shares you wish to transfer. 5 Enter the number of certificated shares you wish to transfer. IMPORTANT: In order to transfer certificated shares, you must submit the original certificates with this form. If the number of shares to transfer is less than the number of shares on the certificate, the balance will be put into DRS book-entry form in the name of the current holder and a statement will be mailed. 6 Enter the number of investment plan book-entry shares you wish to transfer. If you would like to transfer all of your investment plan shares, you must enter the exact number of shares you hold including any partial share amount. 7 Check Replacements: Check this box to replace any checks that may be outstanding on the account (please see FAQ for details). Reissued checks will be made payable as originally issued. Not all accounts will have outstanding checks but Computershare will review and replace if applicable. Checks are sent to the address of record for the original account. 8 Authorized Signatures – This section must be completed for your transfer to be executed. After reviewing the form to ensure that all information provided is correct, please sign and date the form in the appropriate boxes. Please note, if you are signing on behalf of the current registered holder you must indicate your capacity (e.g. John Smith, Executor). Signature(s) must be stamped with a Medallion Signature Guarantee from a qualified financial institution, such as a commercial bank, savings bank, savings and loan, or credit union that is participating in an approved Medallion Signature Guarantee Program. The guarantor institution should verify the medallion stamp is sufficient to cover the value of assets being transacted upon. A Notary Seal is NOT acceptable. Complete A, B, C, D, G & H for a transfer on death (TOD) registration. If the account is being registered as a TOD account, provide the Social Security Number of the primary holder. ■ Other common registrations include community property, Limited Liability Company (LLC), nominee, partnership, tenants by entireties and unincorporated association. A If the new holder already owns stock in the company under the exact account name being requested, transfer the shares to the existing account by entering the new holder’s 11-digit Computershare account number, which starts with a “C”. B Enter the new holder’s 9-digit Social Security Number (SSN) or Employer Identification Number (EIN). Do not include hyphens. If the new account will be in more than one person’s name, provide the information for the first name on the account or for the person who will be responsible for paying taxes. If the account is being registered as a custodial account, provide the Social Security Number of the minor. The Social Security number associated with a TOD account is that of the primary holder. C Enter the new holder’s name (first, middle initial, last) if the account type is individual, custodial, trustee, executor or other. D Enter the name (first, middle initial, last) of the second new holder on the account if the account type is joint, minor, co-trustee, TOD beneficiary or other (if applicable). E F Enter the name of the trust or estate (if applicable). If a trust is entered in section 9E, enter the date of the trust. Leave this section blank if the new account is for an estate or another type of account. G Enter the street address or PO Box for the new holder whose Social Security Number or Employer Identification Number was entered in section 9B. If applicable, enter apartment or unit number. NEW HOLDER/RECIPIENT INFORMATION H If you are transferring to multiple new holders, feel free to photocopy the “New Holder/Recipient” page of the form prior to completion. This page must be completed for each new holder. Please be sure to clearly note the top of each page with the number of shares (not a percentage) to be transferred to each recipient. Enter the new holder’s city, 2-letter state abbreviation and 5-digit postal zip code. 10 Definitions of Account Types: Enter Purpose for Transfer/Cost Basis Data instructions for shares acquired after 12/31/2010. Please check off the applicable purpose of the transfer. If this section is not fully completed, all transfers will be treated as Gifts, unless we receive documentation that this is a decedent transfer (i.e. Affidavit of Domicile) in which case the transfer will be treated as an inheritance. We recommend that you consult with your tax advisor regarding the tax implications for each type of transfer. ■ An individual registration, e.g. John T. Smith, is used if there is only one account holder. There is only one individual listed on the account. ■ Private Sale: Include the Date of Sale and the Cost Per Share. ■ A joint tenant registration with right of survivorship, e.g. John T. Smith and Jane T. Doe JT TEN, is used if there are two or more equal holders listed on the account. Please note, the registration must read “and.” The word “or” cannot appear in the registration. In the event of the death of one of the listed holders, the securities in the account become the property of the surviving joint holder. 9 ■ Account Type – Mark only one box with an “X” indicating the type of account into which you are transferring shares. Complete additional sections as indicated. A trust registration, e.g. John T. Smith and Jane T. Doe TR UA 4-3-66 Smith Family Trust, is used to allow the appointed trustees to handle the securities. All acting trustees are listed on the account, which also names the legal name and date of the trust agreement. To register shares under a trust, a legal trust agreement must exist. 0251DA_WEB_ONLY ■ Gift: Include the Date of Gift was received or the gift date will default to the date that the transfer is processed. ■ Inheritance: Include the Date of Death and Cost per Share or it will default to the date that the transfer is processed. ■ No Change of Ownership: Change of name in cases of marriage or divorce, minor coming of age, addition of spouse to registration, etc. Existing cost basis of shares will be carried over to the new account. . Frequently Asked Questions (FAQs) Below you will find answers to common questions regarding: ■ Account Information ■ Transferring Shares ■ Uncashed Checks ■ Transfer Request Form ■ Stock Certificates ■ Medallion Signature Guarantee ■ Tax Certification, Form W-9 ■ Managing Your Account Online (Investor Centre) Note: Reference to our website – www.computershare.com/investor – is made throughout this document. Account Information How do I determine the type of shares that I own? ■ You own book-entry shares if the shares are held in an electronic account at Computershare. A paper certificate was not issued for these shares. - Direct Registration System (DRS) shares are book-entry shares that are not part of a company’s investment plan. - Investment plan shares are book-entry shares that are part of a company’s dividend reinvestment plan (DRP) or direct stock purchase plan (DSPP). ■ You own certificated shares if a paper stock certificate is in the account. How can I find out my current share balance? If your shares are held electronically by Computershare in book-entry form, the most recent statement that you received will provide the current share balance. For certificated shares, each certificate indicates the number of shares it represents directly on the stock certificate. Transferring Shares I want to give my shares to someone I know. Do I have to transfer the shares to them? Yes. When you give your shares to someone, you are transferring ownership to them. My legal name has changed, do I have to transfer the shares to myself? Yes. In the case of a legal name change, such as through marriage, complete a Transfer Request form and sign using your old name, which is the current name on the account. Please enter your new legal name in section 9C of the form. Now that I am of age I would like to remove the custodian from my account. Do I have to transfer the shares to myself? Yes. You will need to transfer the shares to a new account in your name. Your completed Transfer Request form can be signed by you or the named custodian. Refer to the enclosed form instructions for information on the different account types that are available to you for the new account, e.g. an individual account listing just you as the holder. Please note, you may need to provide proof of age to obtain the required Medallion Signature Guarantee. Also please note, the age of majority for purposes of UTMA/UGMA differs from state to state. 0251EA_WEB_ONLY What do I do if I want to transfer shares to several other parties? If you are transferring to multiple new holders, feel free to photocopy the “New Holder/Recipient” page of the form prior to completion. This page must be completed for each new holder. Please be sure to clearly note the top of each page with the number of shares (not a percentage) to be transferred to each recipient. What do I do if I want to transfer shares of several companies? You will need to submit a separate completed Transfer Request form, including a Medallion Signature Guarantee, for each company. How do I transfer my employee stock purchase plan (ESPP) shares? Please contact your ESPP administrator for details on how to transfer any ESPP shares that you hold. How do I transfer shares to a brokerage account? Please contact your stockbroker to initiate the transfer of shares in your Computershare account to a brokerage account. The new holder has an existing account to which I want the shares transferred. Where can I find the account number of the account to which I want to transfer shares? What if I can’t find it? The new holder should be able to obtain the account number from a statement or other document for that account. If you do not have the account number, please provide all the information you have on the Transfer Request form, and note “unable to locate” in section 9A of the form so that we know you would like the shares transferred to an existing account. We may or may not be able to do this based on the information provided. Will account features I previously selected automatically carry over from the old account to the new account? No. Account features, such as direct deposit of dividends or reinvestment of dividends, do not carry over to a new account. Once the transfer is complete, the new holder can easily set up his or her account options online after creating a login ID to use Investor Centre. Please note, any change in registration, including changing a name, will result in a new account. What do I do if I want to use a different option for transferring my shares other than FIFO? Please consult your tax advisor and then please contact us online through the “Contact Us” section of the website for further instruction. Frequently Asked Questions (FAQs) What legal documents do I need to submit when requesting a transfer on behalf of another? The institution from which you obtain a Medallion Signature Guarantee will require documentation to verify your identity, legal authority and capacity. For transfer requests valued at less than $14 million, Computershare does not require copies of the legal documents; however, we may require other documentation for tax purposes, e.g. a certified Affidavit of Domicile. If the value of the shares you are transferring exceeds $14 million, please contact us online through the “Contact Us” section of the website for further requirements. Please note, you will need to sign the Transfer Request form in your capacity (e.g. John Smith, Executor). How should I send the certificate? Should I insure the mailing? We recommend using registered mail or a courier service that provides a return receipt. We also suggest that you insure the mailing with the carrier for 3% of the stock’s market value, which is the approximate cost to replace a certificate in the event that it is lost in transit. Should I sign the back of the certificate before I send it? No. For your protection, we suggest that you do not sign the back of the certificate when presenting it to us for a transfer. Medallion Signature Guarantee Will you return the paperwork I send to you? All submitted documents will be kept as part of Computershare’s permanent records and will not be returned to you. What is a Medallion Signature Guarantee? Where can I obtain one? A Medallion Signature Guarantee is a special stamp provided by a bank, broker or credit union (guarantor institutions) that indicates that the individual signing a form is legally authorized to conduct the requested transaction. The guarantor institution should verify the medallion stamp is sufficient to cover the value of assets being transacted upon. Please refer to the note on the cover letter to this form to see if you may be eligible to utilize the Medallion Waiver Option. Uncashed Checks Tax Certification, Form W-9 Can you reissue uncashed checks in the name of the new holder? No. If any uncashed checks have been lost, we can reissue a check in the name of the original holder. To replace those checks, check box 7 on the Transfer Request form. Holders may also be able to replace checks online via Investor Center: refer to the Investor Center information provided in this FAQ. What is a Form W-9? Why do I have to complete the form? Form W-9 is an Internal Revenue Service tax form that certifies an individual's Taxpayer Identification Number. Submitting a completed form will prevent earnings and sale proceeds paid to the new account from being subject to backup withholding. Without the completed form, Computershare would be legally required to withhold a percentage of each payment to ensure that tax is collected and paid to the Internal Revenue Service. Is there a fee to transfer stock? Computershare does not charge a fee to transfer stock; however you may incur fees from other institutions. For example, you may be charged a fee by the institution that provides the Medallion Signature Guarantee. Transfer Request Form Who can I call for help completing the form? Please contact us online through the “Contact Us” section of the website. I can’t fit all the information in the space provided. What should I do? Please feel free to attach additional pages as needed. What are examples of other account type choices for the new holder? Other common account types include community property, Limited Liability Company (LLC), nominee, partnership, tenants by entireties and unincorporated association. Stock Certificates What if I can’t find a stock certificate? Please contact us online through the “Contact Us” section of the website to find out the cost and process for requesting a replacement. The certificate must be replaced prior to transferring the shares. Where can I obtain one? The enclosed Transfer Request form includes a Form W-9. The new holder can fulfill this requirement by signing and dating the included Form W-9. The complete Form W-9 can also be downloaded from the “Help” section of the website listed at the beginning of this FAQ document. What if I do not have the information for the new holder, or the new holder is not available to sign the included Form W-9? If the new holder is unable to provide tax certification at this time, Computershare will be required to withhold taxes on any dividends or other cash distributions until certification is received. Once we process the transfer request and set up the new account, we will send the appropriate tax certification form (Form W-9) to the new holder. Frequently Asked Questions (FAQs) Managing Your Account Online (Investor Centre) I am a new account holder. Can I access my account online? Yes. Non-business entity accounts can gain access through “Investor Centre” at www.computershare.com/investor. Computershare's Investor Centre is a free online service that provides you with a wide variety of self-service tools to help track and manage your personal holdings in the companies we service. Investor Centre allows you to manage your holdings in several different companies simultaneously. Please note that Computershare does not permit online access to accounts registered as a business such as corporations, banks, associations, some trusts, nominees, etc. What can I do with Internet account access? Here are some of the things you can accomplish through Investor Centre: ■ View current account balances ■ Sign up to receive statements and documentation electronically (where available) ■ Where available, issue certificates from book positions (may require payment of a fee) ■ View transaction history ■ View payment history ■ View stock prices ■ Change your mailing address ■ Certify your tax status online (Form W-9 certification) ■ Update your bank account details to have funds directly deposited into your bank account ■ Replace checks ■ Review information on available investment plans ■ Enroll in an investment plan, such as a dividend reinvestment plan (where available) ■ Buy shares through a direct stock purchase plan (where available) ■ Sell book-entry shares held by Computershare ■ Download forms ■ Access a comprehensive list of frequently asked questions How do I start using Investor Centre? To access your account, just follow these easy steps: Step 1: Go to www.computershare.com/investor and click “Create Login” Step 2: Fill in the required information Step 3: Read and accept the terms and conditions Step 4: Select your member details including a unique user ID and password Following the initial registration steps, most Investor Centre users are immediately granted full member access to their account and will receive an Investor Centre welcome letter by mail. In some cases, additional verification will be required before access to your account can be granted. Don’t worry, this is only temporary, and is done for your protection based upon your account and validation information. In these cases, we will mail you a notice of registration, which includes a verification code. Once you receive your verification code, simply log on to Investor Centre with your user ID and password. Enter the verification code when prompted and you will be granted full member access immediately. Is my Investor Centre account information secure? Yes. All communication between our Web server and your computer use industry-standard Secure Sockets Layer (SSL) 2048-bit encryption when you are viewing any details of your holding(s). This is the same type of encryption used by financial institutions worldwide.
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