Standard Form of Agreement for Cable, ADSL, VDSL2 and FTTP

Standard Form of Agreement for Cable, ADSL, VDSL2 and FTTP
customers
1. Introduction
This Agreement sets out the terms and conditions under which we agree to provide Services to you. It
has been formulated as a standard form of agreement for the purposes of section 479 of the
Telecommunications Act 1997 (Cth) (The Act).
2. This Agreement is structured as follows:
1. the General Terms, Conditions and Charges set out in this document;
2. specific terms and conditions for the Service, as set out in the relevant Schedule; and
3. your Application.
3. You may purchase the Services in one of two ways:
1. as an individual Service, in which case the terms and conditions set out in the relevant
Schedule will apply in addition to these General Terms, Conditions and Charges; or
2. as a package, in which case the terms and conditions set out in the applicable Schedules
will apply in addition to these General Terms, Conditions and Charges. The terms and
conditions set out in another agreement may also apply to your use of a service not
included in a Schedule.
4. From time to time we may advertise special prices, packages, discounts or other terms in relation to
a Service or any other service ("promotions"). You may apply to take up the promotion by submitting
an Application to us. If we accept your Application, you will be bound by the specific terms of the
promotion, including the Charges. Except as specified in the promotion, the terms and conditions set
out in this Agreement will continue to apply in relation to the Service.
6. Some of the words used in this Agreement begin with a capital letter (e.g., Your Premises). The
meanings of these words are defined in the dictionary at the end of this Agreement. You may obtain a
copy of this Agreement from our registered business office at 470 Northbourne Ave Dickson ACT.
2. Services provided by us
1. This Agreement commences on the date that we start providing the Service to you and continues
unless terminated in accordance with this Agreement.
2. The Service will be supplied to you in accordance with your Application.
3. We will not provide the Service unless and until:
1. Your Premises are situated in the geographic area serviced by the TransACT Network;
2. we have approved your Application;
3. if applicable, you have obtained the consent of the owner of Your Premises; and
4. if applicable, you satisfy any pre-supply testing required by TransACT.
4. We will use reasonable care and skill in providing the Services. Unless we specifically authorise in
writing that you may do so, you must not re-supply the Service to any other person or entity.
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5. We will remedy faults in the Equipment or the Services in a timely manner and, if applicable, in
accordance with our obligations under the Customer Service Guarantee.
6. Subject to the Consumer Guarantees, we do not warrant that the Services will be provided on an
uninterrupted or fault-free basis.
3. Installation, maintenance and use of the Services
1. You agree to allow us reasonable and safe entry to Your Premises on all occasions required by us
for the purposes of providing the Services.
2. You must:
1. promptly report faults in the Services to our Contact Centre; and
2. allow us reasonable and safe entry to Your Premises to investigate and rectify any fault in
the Services or to repair, replace or disconnect the Equipment, as required.
3. You must not interfere with the supply of the Service or use it for any purpose which:
1. is prohibited by law;
2. damages any Equipment or interferes with its supply or that of the TransACT Network (or,
in our reasonable opinion, may cause such damage or interference);
3. may cause death, personal injury or property damage;
4. breaches the property rights of a person; or
5. involves the transmission of unwanted, pornographic, offensive, distasteful or harassing
communications.
4. You must ensure that the Service is not used by anyone else in a manner, which may contravene
the requirements of clause 3.3.
5. You must promptly and fully comply with all our reasonable directions in relation to the use of the
Service.
4. Ownership, use and care of the Equipment
1. We own the Equipment.
2. You must:
1. comply with our instructions regarding the use and care of the Equipment;
2. promptly report faults in the Equipment to our Contact Centre;
3. take all due care of the Equipment, and protect the Equipment from any loss, damage
(excluding reasonable wear and tear), theft or detention;
4. not create, or allow the creation of, a mortgage, charge, lien or encumbrance over the
Equipment;
5. not use or permit the use of the Equipment for any improper, illegal or unauthorised
purpose; and
6. not use the Equipment at any location other than Your Premises.
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3. If the Equipment is lost, damaged, stolen or detained:
1. you must promptly notify us; and
2. we may charge you a fee for any lost, damaged, stolen or detained Equipment.
4. You are responsible for obtaining insurance cover for the Equipment.
5. You must not use or connect anything to the Equipment which is prohibited or not authorised by the
ACMA or does not otherwise comply with any law or regulation.
6. You acknowledge that we may need to change your Service Number from time to time. You are not
eligible to claim goodwill in your Service Number.
5. Network Access
1. You acknowledge and agree that we provide Network Access to enable you to receive Third Party
Services.
2. You acknowledge and agree that you have access to Free Content over the TransACT Network,
and that we retransmit this Free Content for such time as you are provided with Network Access and
for so long as we have the lawful authority to do so.
3. You must not duplicate, retransmit, redistribute or otherwise deal with Free Content or Third Party
Services.
6. Third Party Services
1. You acknowledge and agree that you will enter into separate contracts for Third Party Services.
2. You acknowledge and agree that we may, from time to time add to or remove the Third Party
Services available through the TransACT Network.
3. We are not liable to you or any other person for any loss or damage suffered by you in respect of
the delivery of Third Party Services, including:
1. delay or interruption in the delivery of the Third Party Services;
2. failure to show an advertised program;
3. supply of Third Party Services in error;
4. failure to provide Third Party Services;
5. the failure of any monitoring or security service provided to you over the TransACT
Network; and
6. any distress or offence suffered by you or any other person through the exposure to
pornographic images or any other defamatory or otherwise offensive or distasteful
material.
7. Charges and Payment
1. All Charges applicable to the Services are specified in the Schedule, or as otherwise notified to you
(including as stated in your Application).
2. We may vary the Charges, or introduce new Charges, in accordance with Clause 8.
3. You must pay the Charges in accordance with tax invoices issued by us.
4. Our records are sufficient evidence of the existence and amount of any Charge owed by you to us.
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5. If you do not pay the full amount owing by the due date, we may:
1. charge an administrative fee;
2. recover debt collection costs and commission; and
3. suspend Network Access and impose a reconnection fee, only after giving you at least 5
business days’ notice.
6. You must pay the Charges without any set off, counter claim or deduction.
7. We may set off any amount payable to you against any amount payable by you to us.
8. We may impose an additional charge to install the Service if we need to perform work beyond the
usual scope of work required for similar installations.
9. You are responsible for all Charges incurred in the use of the Service, even if someone other than
you incurs those Charges without your knowledge or consent.
10. All charges are GST inclusive unless otherwise stated.
11. TransACT’s standard billing method is Electronic Billing. You can opt to receive your Bill by post,
sent to an address nominated by you. This incurs a fee of $1.49 (inc GST per Bill sent). TransACT will
provide Bills without charge to pensioner customers. Electronic Bills may be adversely affected by
equipment or conditions beyond TransACT’s control.
12. We may change or offer new methods of Bill Media. If we do so, we will notify you by a Bill
message and via our website.
8. Changing the Agreement
1. From time to time we may need to vary certain Charges, or introduce new Charges, without your
consent. Any changes to this Agreement will be made in accordance with this clause 8.
2. Subject to the exceptions contained in clause 8.3 below, if we consider that the change will have a
detrimental impact on you, we will give you:
1. notice of the proposed change at least 21 days before it takes effect; and
2. the option to terminate this Agreement within 42 days without incurring any additional fees
or penalties (other than any outstanding Charges owed for the provision and use of the
Service).
3. Clause 8.2 does not apply where the change made is:
1. likely to benefit you, or have a neutral or minor detrimental impact on you (however if you
can demonstrate that the change will have more than a detrimental impact on you, you will
have the right terminate in accordance with clause 8.2.2);
2. to the price of International Call Rates, International Roaming, Calls to Satellite Services;
3. to ancillary Charges, including but not limited to administration fees and callout charges;
4. to the fee or charge for the Service where the fee or charge is a tax imposed by law;
5. as a result of a third party increasing the amount charged to us for premium or content
services (if this occurs we will give you reasonable notice if you have used the service in
the past six months, and allow you to cease getting the service without incurring any fees
or penalties); or
6. in accordance with any tax or law.
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9. Security Bond
1. We may impose a credit limit or require you to provide a Security Bond.
2. You authorise us to make deductions from any Security Bond for any Charges that are owing to us.
3. We agree to refund your Security Bond in full when we stop providing the Services, except to the
extent that we have made deductions for Charges that are owing to us by you.
10. Priority Services
TransACT does not offer a special priority assistance service to customers with life threatening
medical conditions. TransACT will act on a best efforts basis but cannot guarantee priority
connections and fault resolution given the reliance on third party suppliers. Customers with life
threatening medical conditions should contact TransACT on 13 30 61 to discuss the options available.
11. Security and privacy
1. You acknowledge that, if you do not ask us to block the Caller Number Display Service, your
Service Number may be displayed to other users that you call.
2. You authorise us to obtain, use, disclose and exchange Personal Information and credit information
about you with credit agencies, credit reporting agencies, other credit providers, content partners,
other telecommunications companies and sub-contractors for the following purposes (or purposes
related to these purposes):
1. conducting credit checks, obtaining consumer credit reports and maintaining your credit
records;
2. the establishment and ongoing management of your account;
3. in order to report or gain information on overdue loan repayments, serious credit
infringements and dishonoured cheques;
4. developing, researching and promoting our products and services and the products and
services of other entities;
5. processing your Application;
6. managing your relationship with us and marketing our products and services and the
products and services of other entities to you;
7. submitting your details to the Integrated Public Number Database; and
8. as required or permitted under law, including the Privacy Act 1988 (Cth).
3. You agree that Personal Information referred to in clause 10.2 includes, but is not limited to:
1. identity particulars – your name, sex, address (and the previous two addresses), date of
birth, name of employer, and driver's licence number;
2. your application for credit or commercial credit – the fact that you have applied for credit
and the amount;
3. the fact that TransACT is a current credit provider to you; and
4. information about your credit worthiness or capacity.
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4. You acknowledge and agree that we do not guarantee the security of information conveyed over the
TransACT Network and that we are not liable to you for any loss or damage resulting from the
diversion, publication, corruption or inappropriate or unlawful use of any information provided over the
TransACT Network to or from any third party.
5. You acknowledge and agree that you are responsible for the security of any user identification or
passwords created for the secure transmission of your information, and agree to take all appropriate
measures to prevent others having unauthorised access to your user-identification or passwords. We
will not be liable for any loss or damage suffered by you due to the unauthorised use of your useridentification or passwords.
6. You authorise us to scan or conduct any assurance testing of the security of the Network and/or
your Service (including any IP address ranges allocated to you in connection with the Service) for the
purposes of helping you improve the security of the use of your Service, but we are not obligated to do
so.
7. Without limiting the definitions set out in clause 16, for the purposes of clause 11.6, references to
"Service" includes any Equipment and Your Equipment.
12. Limitation of Liability
1. This clause limits our liability to you. Please read this clause carefully.
2. We agree to provide the Service to you subject only to the terms, conditions and warranties
contained in this Agreement and the Consumer Guarantees. Any liability that we might otherwise have
to you in connection with this Agreement or Service is expressly excluded.
3. Subject to clause 12.4, in the case of Interruptions to the Service, we will comply with our
obligations under the Australian Consumer Law by offering you:
1. a refund or rebate for the period of the Interruption; and
2. where the Interruption is caused by our breach of a Consumer Guarantee, compensation
for any reasonably foreseeable loss incurred.
4. The refund or rebate in clause 12.3.1 does not apply to Interruptions which occur because of:
1. a cancellation, suspension or restriction to the supply of the Service in any of the
circumstances listed in clauses 7.5.3, 14.4.1 or 14.4.5;
2. a fault or other event which may reasonably be attributed directly or indirectly to your
equipment (including Equipment);
3. your acts or omissions; or
4. scheduled maintenance to the TransACT Network, a supplier’s network or any Equipment
for less than 1 hour.
4. Except for liability which is expressly accepted by us under this clause 12 and any liability we have
under the Australian Consumer Law, we exclude all other liability to you (whether based in contract,
tort (including negligence) or otherwise) for suspending the Service where we do so in accordance
with the Agreement.
5. Our liability for any loss, cost, liability or damage suffered or incurred by you under or in connection
with this Agreement or the Service (whether based in contract, tort (including negligence), statute or
otherwise) is reduced to the extent that your acts or omissions or your equipment (or the acts,
omissions or equipment of a third person) caused or contributed to that loss, cost, liability or damage.
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6. We exclude any liability to you for any consequential loss suffered or incurred by you, except to the
extent that you are entitled to recover reasonably foreseeable loss under the Australian Consumer
Law.
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7. We accept liability to you for the acts of our agents in accordance with the principles of vicarious
liability at common law. However, to the extent permitted by law, we have no liability to you or to any
other person for the acts, omissions or defaults of any supplier who is not acting as our agent, or any
person who provides goods or services directly to you for use in connection with a Service.
8. You may have certain rights in respect of the Service under the Customer Service Guarantee (the
CSG). If we fail to provide the Service according to our obligations under the CSG, you may be
entitled to damages.
9. You acknowledge and accept that because we are still in the process of constructing the TransACT
Network, we may not be able to connect some Services within the timeframes specified in the CSG.
For this reason, we ask that you sign a CSG Waiver to release us from our obligations in this regard.
13. Indemnity
1. You indemnify us against any damage, expense, loss or liability that we suffer or incur directly or
indirectly due to:
1. your failure to comply with your obligations under this Agreement;
2. any loss of, or damage (excluding fair wear and tear) to any Equipment we provide to you;
3. the use or attempted use by any person (including you) of the Services;
4. the actions of any person with an interest in Your Premises in connection with the
installation, maintenance or removal of the Services.
14. Terminating the Agreement
1. If you terminate the Agreement prior to the term specified in your Application, we may impose the
early termination payment specified in the Schedule. The amount of any early termination payment is
a genuine pre-estimate of the loss we will incur as a result of your termination under this clause and
includes our costs of installing and provisioning the Service.
2. Subject to clauses 13.1 and 13.3, you may request the termination of any part of the Services at
any time by giving us one month's notice.
3. You may have a right to terminate the Agreement within the term specified in your Application if we
make certain changes to this Agreement without your consent. Information about changing this
Agreement is contained in clause 8 above.
4. In addition to any other rights we may have, we may immediately terminate, limit or suspend any
part of the Services if:
1. you breach a material term of this Agreement, and that breach:
a. is incapable of remedy; or
b. is capable of remedy, and you do not remedy that breach within 14 days after
TransACT gives you notice to do so;
2. we consider such action necessary for the purpose of maintaining or restoring any part of the
TransACT Network;
3. we are required to do so by a court, government or regulatory agency;
4. there is an emergency; or
5. you are declared bankrupt.
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5. Upon termination or expiration of the Agreement, you must immediately pay all amounts due and
payable to us, and:
1. promptly return the Equipment;
2. allow us to enter Your Premises to recover our Equipment or remove the Network
Connection; or
3. pay to us an amount, as determined by us, which represents the value of the Equipment,
except, at our option, where the Equipment consists solely of cabling from the network
distribution box to the relevant wall socket.
6. Upon termination of the Agreement, we are not responsible for connecting or reconnecting any
appliance to any telephone network or other communication network, cable or system.
7. We are not obliged to remove any Equipment from Your Premises, or carry out any repairs to Your
Premises in connection with the installation or removal of the Equipment.
8. Upon termination of your TransACT Service, whether by TransACT or yourself, it is your
responsibility to contact your internet service provider to cancel any services that you have with them.
9. Clauses 11, 12 and this clause 13 (and any clause relevant to the interpretation of these clauses or
that, by its nature, survives this Agreement) continue to apply following the termination or expiration of
the Agreement.
15. Miscellaneous
1. Our failure to exercise, a delay in exercising or the partial exercise of our rights under the
Agreement does not operate as a waiver of those rights in the future.
2. The laws of the Australian Capital Territory govern the Agreement.
3. The Agreement constitutes the whole understanding between you and us to the exclusion of any
prior or collateral agreement or understanding of any kind relating to the subject matter of this
Agreement.
4. We may assign our rights under the Agreement without your consent. You may not assign your
rights under the Agreement without our prior written consent.
5. We may pay commissions to any person who introduces you to us.
6. In the event of any inconsistency between the three documents listed in clause 1.2 above, their
order of preference shall be (c), (b) and then (a) to the extent of that inconsistency.
7. In this Agreement, references to the singular are references to the plural (and vice versa).
16. Dictionary
ACMA means the Australian Communications and Media Authority.
Act means the Telecommunications Act 1997 (Cth), including any regulations or other subordinate
rules made under the Act.
Agreement has the meaning set out in clause 1.2.
Application means any form or other documentation which we may require you to complete, prior to us
supplying the Service to you. An Application may include, as applicable, the documents entitled
"Service Application Form", "Porting Application Form", or similar.
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010.
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Bill means an invoice issued to you by us, advising you of the total Charges payable by you in the
relevant billing period
Bill Media means the way in which a Bill is communication or delivered, and its format.
Caller Number Display Service means the functionality, which enables the display of the calling
number to the recipient of the call.
Charges means the charges, fees and rates notified by us from time to time and payable by you.
Consumer Guarantee has the meaning given in Division 1 of Part 3-2 of the Australian Consumer
Law.
Contact Centre means our customer contact centre used to receive and respond to your enquiries and
concerns.
CSG Waiver means the form entitled, "TransACT Capital Communications Pty Limited Customer
Service Guarantee Standard Waiver" (or similar).
Customer Service Guarantee or CSG means any performance standard of that name (as current)
made pursuant to the Telecommunications (Consumer Protection and Service Standards) Act 1999
(Cth).
Electronic Billing means Bills sent to you electronically to the email address set out in your application
form or another email address nominated by you.
Equipment means any equipment or software provided by us to you and may include any or all of
modems, set top boxes, remote control units, cabling and outlets and network distribution boxes, but
does not include telephone handsets.
Free Content means any material, program or service to which access is provided free of charge.
Integrated Public Number Database has the same meaning given to it in the Act.
Interruption in the supply of goods or a service means a delay in supplying, a failure to supply or an
error or defect in the supply of, those goods or that service.
National ADSL & voice service refers to fixed-line internet and voice services offered outside
TransACT’s own network footprint.
Medium Business means a customer that takes 10 or more telephony /data/television products OR
over four TransBIZ2 products OR any TransBIZ 10,20,30 products.
Network means a telecommunications network, including equipment, facilities or cabling.
Network Access means the use of the TransACT Network by you to access Third Party Services.
Network Boundary means a point of interconnection. In particular, the Network Boundary is:
1. in the case of a residential Telephone Service, the wall socket;
2. in the case of residential data services, the output port of the set top box or modem;
3. in the case of television services, the output port of the set top box;
4. in the case where there is no Telephone Service and no Network Access but there is a
Network Connection, the network distribution box.
5. In the case of commercial telephone and data services, the main distribution frame or first
socket where no main distribution frame exists.
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Network Connection means the Equipment linking the TransACT Network to Your Premises and
terminating at the Network Boundary.
Personal Information means information or an opinion (including information or an opinion forming part
of a database), whether true or not, and whether recorded in a material form or not, about an
individual whose identity is apparent, or can reasonably be ascertained, from the information or
opinion.
Related Body Corporate has the same meaning as in section 50 of the Corporations Act 2001 (Cth).
Residential Customer a customer that takes residential products for non-business purposes only.
RF Overlay means radio frequency transmitted over fibre-optic cable.
Schedule means a schedule to this Agreement containing the specific terms, conditions and charges
for a Service.
Security Bond means the security bond in an amount nominated by us that you provide under clause
9.
Service means a telecommunications service provided to you by TransACT or its Related Bodies
Corporate under this Agreement.
Service Number means the telephone number used in connection with the Service.
Small Business means a customer that takes less than 10 telephony/data/television products or up to
four TransBIZ2 services.
Telephone Service means the telephone service provided by us to you.
Third Party Services means the services provided by third parties to you under one or more separate
contracts.
TransACT Network means the telecommunications system comprising all links, cables, radio,
microwave and other transmission media and equipment, switches, software and related items owned
and operated by us to make available and provide the Services.
UNFT means the Utilities Network Facilities Tax, as defined in the Utilities (Network Facilities Tax) Act
2006, introduced by the Australian Capital Territory Government.
us / we / our means TransACT Capital Communications Pty Limited (ABN 23 093 966 888) and
includes our Related Bodies Corporate, employees, agents and contractors.
you / your means jointly and severally the person or persons named in the Application who request the
Services or who otherwise acquire the Services.
Your Equipment means all equipment that you own, or which is owned by a third party and leased or
licensed to you, and which you use in connection with the Service, other than Equipment.
Your Premises means the premises specified by you in your Application as the location for the
provision of the Services.
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Schedule 1 – Telephone terms and conditions
1. The Service
1. This Schedule sets out the specific terms, conditions and charges that apply to our
supply of the Telephone Service to you.
2. If you apply for a Telephone Service, you must complete any documentation required
to authorise us to provide you with the Telephone Service.
3. You are responsible for the provision of telephone handsets in order to receive the
Telephone Service.
4. If you apply to transfer your existing Telephone Service to us:
a. You warrant that you are the account holder for the Telephone Service
identified in your Application and authorise us to arrange for pre-selection of
this service to us; and
b. You remain liable for all amounts owed to your former supplier before the
transfer and any additional amounts payable due to the termination of your
arrangement with that former supplier.
c. If you apply to transfer your Telephone Service from us to another supplier,
you remain liable to us for all amounts due and payable to us before the
transfer (whether invoiced or not) and any additional amounts due and
payable to us in accordance with this Agreement.
5. Where you have ordered a 1300, 1800, or “13” service from Us, You acknowledge that
charges apply for incoming calls to those services.
Schedule 2 – Broadband terms and conditions
1. Broadband:
1. Broadband speeds indicated are maximum speeds only, actual speeds received at Your
Premises at any given time may vary. Factors that affect speed may include line quality
and length from the exchange, hardware and software, the source of the download,
internet traffic, other services running on the network and your ISP.
2. ADSL2+ broadband packages are not available to premises situated in TransACT cabled
areas.
Schedule 3 – Television terms and conditions
1. Parliamentary broadcast material
1. You agree not to use Parliamentary broadcast material for:
2. Political party advertising or election campaigning;
3. Satire or ridicule;
4. Commercial sponsorship or commercial advertising;
2. You acknowledge that the Parliamentary broadcasts are continuous and while in the complete and
unaltered state, are protected by parliamentary privilege.
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3. You agree that the Commonwealth Parliament is not liable for any loss or damage arising from use
of the Parliamentary broadcasting material or from delays or interruptions to the Parliamentary
broadcast material.
4. Your TransTV premium channels are provided to you by TransACT Broadcasting Pty Ltd, ABN 14
096 846 776 and TransACT Capital Communications Pty Ltd, ABN 23 093 966 888. TransACT may
from time-to-time vary the channels that make up TransTV or stop providing you with a channel or
channels without notice. TransACT is not liable for any loss or disappointment you may suffer as a
result of these actions. The channels provided to you are for private use and you must not duplicate,
retransmit, redistribute or otherwise deal with these channels. You must not use any channel in a
public viewing area.
5. The channels are provided to you by TransACT Broadcasting Pty Ltd, ABN 14 096 846 776.
TransACT Broadcasting Pty Ltd provides the channels to you on the terms and conditions contained in
this service application, as amended from time to time, as if references in this form to TransACT
Capital Communications Pty Ltd, ABN 23 093 966 888 were, in so far as they are applicable to the
delivery of a service such as the channels, references to TransACT Broadcasting Pty Ltd.
Schedule 4 – Free On Net Local Calls
Local calls to other TransTALK and TransBIZ customers by TransTALK Premium, TransTALK AllTime
and TransBIZ 1/2/10/20/30 customers are provided free of charge. This includes Local Calls to
customers with the following TransACT products:
1. TransTALK Premium
2. TransTALK Standard
3. TransTALK AllTime
4. TransTALK Flex
5. TransBIZ Flex
6. TransBIZ Flex Fax
7. TransBIZ Flex ISDN 2
8. TransTALK Flex Limited
9. TransBIZ Limited
10. TransBIZ Flex ISDN 2 Limited
11. TransBIZ 1
12. TransBIZ 2
13. TransBIZ 10, 20,30.
The following Local Calls made by TransTALK Premium, TransTALK AllTime and TransBIZ
1/2/10/20/30 customers are excluded and will be charged at the local call rate in Schedule 5 –
Charges.
1. Calls to any TransSELECT customer including TransSELECT, TransSELECT Gold and commercial
TransSELECT products; and
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2. Calls to any TransGov customers.
Customers on the TransTALK Standard product do not receive any free local calls.
Customers on TransSELECT products including TransSELECT, TransSELECT Gold and commercial
TransSELECT products are invoiced for local calls by the carrier providing their local calls.
Schedule 4A – National ADSL & Voice Service terms and conditions
The following terms constitute the “Acceptable Use Policy” (AUP) for the Internet component of
National ADSL & Voice Services. The terms applicable to the telephony component of such services
are contained in the “Standard Form of Agreement (ACT/NSW) - TransTALK Flex (LCS)” SFOA.
1. General
1.1. End users must use the service in a responsible manner, taking into account the effects their
use of the service may have on other end users or the general public.
1.2. The end user remains responsible for the security, protection and safeguard of all logins, user
IDs, passwords and all other access codes used to access the service.
1.3. End users must not use another person's name, username, password or otherwise
impersonate another user.
1.4. End users must not use the service, or allow anyone else to use the service:
a.
for any unlawful, illegal, malicious or improper purpose;
b.
to knowingly transmit a computer virus or other malicious computer program;
c.
in any way which interferes with the availability for other users or otherwise interferes in
the proper operation of the service;
d.
to access or damage another's computer system without permission;
e.
to infringe other's intellectual property rights;
f.
to disclose private or confidential information of another;
g.
to store, publish, display, distribute or post material that is obscene, offensive,
defamatory, abusive or that violates any law or regulation;
h.
to enable a minor to access material inappropriate for a minor;
i.
to harass or menace any person;
j.
to conduct or promote a business that is illegal;
k.
to breach any laws or infringe any third party's rights (including without limitation,
copyright) or to breach any standards, content requirements or codes promulgated by
any relevant authority or industry body; or
l.
to attempt to do any of the forgoing.
1.5. The end user must not pass-off or represent that it is an employee, agent, representative or is
otherwise associated with TransACT or TransACT's suppliers or carriers other than to the
extent that TransACT provides the service in accordance with this agreement to the end user.
1.6. End users must not resell the service or content provided via the service.
1.7. While using the service, an end user must not impersonate another person.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 14
2. Email services
2.1. In relation to email, end users must not use the service to:
a.
harass, menace, upset, annoy or inconvenience any person;
b.
send bulk unsolicited email to others;
c.
send email that hides or obscures the source of the email the end user sends, that
contains invalid or forged headers or domain names or deceptive addressing;
d.
receive responses from bulk unsolicited email where the original was distributed by the
end user, even if not via the service;
e.
relay email using a third party's mail server without their express permission;
f.
collect or harvest screen names or email addresses of others for the purpose of sending
unsolicited emails or for exchange;
g.
send large or numerous emails with the purpose of disrupting another's computer or
account;
h.
send email that may damage or affect the performance of the email recipient's computer;
or
i.
persistently send email without reasonable cause or for the purpose of causing
annoyance, inconvenience or needless anxiety to any person.
2.2. What constitutes appropriate use of email services will be determined by TransACT at its sole
discretion.
3. End user responsibilities
3.1. Each end user is responsible at their own cost for:
a.
obtaining, setting-up and configuring all computer and other hardware and software
required in order to be able to use the service;
b.
all information, documents and materials which the end user retrieves, downloads,
transmits, uploads or stores by means of the service, including the cost of purchasing or
purchasing the right to use any intellectual property; and
c.
taking all measures necessary to protect the security of its computer and other hardware
and software and all information, documents and materials stored using that hardware
and software or transmitted using the service, including keeping their user ID and
password confidential, changing their password regularly and using firewall, encryption
and other software and hardware to prevent access or damage.
3.2. The end user accepts responsibility for any use or misuse of the end user's account by
another party, whether the end user is aware or unaware of this use.
3.3. End users accept that the internet is generally not a secure technology and that it is possible
for other people to obtain access to information, documents and materials transmitted over
the internet.
4. Monitoring and controls
4.1. The service provider may in addition to any other rights it may have and without incurring any
liability to the end user:
a.
monitor or investigate an end user's account and the end user's usage of the service to
confirm compliance with the requirements of the agreement or investigate possible
incidents of hacking, breaches of security or unauthorised access; and
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 15
b.
suspend or terminate the provision of service to an end user if the service provider
determines that the end user has not complied with the requirements of the agreement.
5. TransACT Service availability
5.1. The Service is only available in locations which are ADSL enabled and are outside the
TransACT cable footprint. Not all premises may be able to be connected and customer
applications are subject to technical approval. Some premises may be in areas only serviced
by ADSL1 infrastructure.
6. Installation
6.1. We will activate the service by preparing the telephone circuits on the ADSL Phone Line and
will notify you of the ADSL Line Completion via SMS to the mobile number provided on your
application or any other alternative arrangement which maybe agreed upon at the point of
sale.
6.2. If you have purchased a modem through TransACT, we will deliver the modem and or other
equipment within a reasonable time after the ADSL line has been made active.
6.3. You acknowledge that we may activate the service on your ADSL phone line before delivering
the hardware or equipment and that there may be a minor disruption to your standard
telephone service during installation and activation of the Service.
7. Monitoring your Usage
7.1. An online usage monitoring application is provided at our web page to allow you to view your
usage for the current billing month
8. Monthly Usage Allowance
8.1. Each ADSL plan provides a monthly usage allowance that represents the maximum usage
that can be used during a billing month. If your Usage exceeds the Monthly usage allowance
for any given billing month, then your access to the Service will be shaped.
8.2. Usage is reset to zero each month, commencing on the date you are initially billed for the
Service (“Billing Month”). Your amount of data Usage (measured in Megabytes) applies to
downstream only.
8.3. In the event, the usage has been exceeded during a billing month the Service will remain
shaped until the commencement of the next billing month. Any unused Monthly Usage
Allowance in any Billing month cannot be rolled over into subsequent Billing Months.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 16
Schedule 5 – Residential charges (All charges are GST inclusive)
1. Products – current
Packages available in TransACT cabled areas
Home Pack 1000
•
•
•
•
•
•
Home Pack Zoom
•
•
•
•
•
•
Home Pack Rapid
•
•
•
•
•
•
$74.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 1Mbps/128kbps and TransTV
Essentials package line-up.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
This package is only available to customers in TransACT cabled-areas.
$84.95/month
UNFT is an included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 2Mbps/256kbps and TransTV
Essentials package line-up.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
This package is only available to customers in TransACT cabled-areas.
$94.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 8Mbps/450kbps and TransTV
Essentials package line-up.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
This package is only available to customers in TransACT cabled-areas.
TalkTV AllTime
• $69.95/month
• UNFT is included in the monthly price as of July 9 2009
• Includes TransTALK AllTime and TransTV Essentials package line-up.
• Customers must preselect TransACT for their long distance calls at all times.
• 12- or 24-month contract applies.
• This package is only available to customers in TransACT cabled-areas.
TalkWEB Zoom
•
•
•
•
•
•
$59.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 2Mbps/256kbps.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
Six-month contract available to pre-cabled medium density units.
TalkWEB Rapid
•
•
•
•
•
•
$69.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 8Mbps/450kbps.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
Six-month contract available to pre-cabled medium density units.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 17
Packages available in VDSL2 enabled areas.
Not available to premises situated in TransACT-cabled, FTTP, and ADSL2+ areas.
Home Pack 1000
•
•
•
Home Pack Zoom
•
•
•
$84.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 1Mbps/128kbps and TransTV
Essentials package line-up with TransTV eHub set-top box.
• Customers must preselect TransACT for their long distance calls at all times.
• 6-, 12- or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
•
•
•
Home Pack Rapid
•
•
•
•
•
•
Home Pack 30M
•
•
•
•
•
•
$94.95/month
UNFT is an included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 2Mbps/256kbps and TransTV
Essentials package line-up with TransTV eHub set-top box.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12- or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
$104.95/month
UNFT included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 10Mbps/2Mbps and TransTV
Essentials package line-up with TransTV eHub set-top box.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12- or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
$129.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 30Mbps/10Mbps and TransTV
Essentials package line-up with TransTV eHub set-top box.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12- or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
TalkTV AllTime
• $79.95/month
• UNFT is included in the monthly price as of July 9 2009
• Includes TransTALK AllTime and TransTV Essentials package line-up with
TransTV eHub set-top box.
• Customers must preselect TransACT for their long distance calls at all times.
• 6-, 12- or 24-month contract applies.
• This package is only available to customers in VDSL2 enabled areas.
TransTALK AllTime
•
•
•
TalkWEB Zoom
•
•
•
$33.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12 or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
•
•
•
•
•
•
•
$59.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 2Mbps/256kbps.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12- or 24-month contract applies.
Six-month contract available to pre-cabled medium density units.
This package is only available to customers in VDSL2 enabled areas.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 18
TalkWEB Rapid
•
•
•
•
•
•
$69.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 10Mbps/2Mbps.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12- or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
TalkWEB 30M
•
•
•
•
•
•
$99.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 30Mbps/10Mbps.
Customers must preselect TransACT for their long distance calls at all times.
6-, 12- or 24-month contract applies.
This package is only available to customers in VDSL2 enabled areas.
Packages available in ADSL2+ enabled areas on TransACT’s network.
Not available to premises situated in TransACT-cabled, FTTP, and VDSL2 areas.
TalkWEB Slick
•
•
•
•
•
•
$49.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 400kbps/64kbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
Six-month contract available to pre-cabled medium density units.
TalkWEB Zoom
•
•
•
•
•
•
$59.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 2Mbps/256kbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
Six-month contract available to pre-cabled medium density units.
TalkWEB Supersonic
•
•
•
•
•
•
•
$69.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB up to 20Mbps/1 Mbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
Six-month contract available to pre-cabled medium density units.
This package is only available to customers in ADSL2+ areas.
Packages available in Fibre-to-the Premise (FTTP) areas.
FTTP Phone & Broadband 1
(12/1)
•
•
•
•
•
$39.90/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 12Mbps/1Mbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
FTTP Phone & Broadband 2
(25/5)
•
•
•
$54.90/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 25Mbps/5Mbps Customers must
preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
•
FTTP Phone & Broadband 3
(100/40)
•
•
•
•
$59.90/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 100Mbps/40Mbps Customers must
preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 19
FTTP TalkTV
•
•
•
•
•
•
$79.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransTV Essentials package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
FTTP Pay TV
•
•
•
•
•
$30/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTV Essentials package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
12 or 24 month contract applies
Forde TransTALK AllTime
•
•
•
$33.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times.
12 or 24-month contract applies.
This package is only available to premises in Forde.
•
•
•
•
Franklin TransTALK AllTime
•
•
•
•
•
•
•
$33.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times.
12 or 24-month contract applies.
This package is only available to premises in Franklin Bridgewater Stages 2 and
3.
National ADSL & Voice Service pricing
Only available outside TransACT’s network footprint
Plan inclusions
•
An ADSL broadband Plan.
Five email addresses, each with 20MB storage and an anti-spam and anti-virus
email filtering service.
Optional usage alert sent to you via SMS when you reach 70% of your monthly
download limit.
Free helpdesk support during business hours.
Contract Period and
setup cost
•
•
•
•
24 Month contract Only
$40 connection fee for the ADSL component applies
$59 - $299 if a new phone connection is required
$0 if an active phone is already in place
Residential Phone &
Broadband 10GB
•
•
•
•
$70.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
This package is only available to customers outside TransACT cabled areas
Residential Phone &
Broadband 50GB
•
•
•
•
$80.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
This package is only available to customers outside TransACT cabled areas
Residential Phone &
Broadband 100GB
•
•
•
•
$90.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
This package is only available to customers outside TransACT cabled areas
•
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 20
Residential Phone &
Broadband 250GB
•
•
•
•
$120.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
This package is only available to customers outside TransACT cabled areas
The following call rates apply for the residential phone & broadband packages
Local Call Rates
•
•
22 cents per call
Free On Net Calls
National Calls
•
•
18 cents per minute plus a 39-cent connection fee.
•
•
•
Call costs capped at $1.75 for up to a one hour call and $2.50 for up to a 2 hour
call. Normal rates apply up until each capped amount is reached and after the
second hour. Cap includes the 39-cent connection fee.
Capped calls are available 24 hours, everyday.
Calls exclude calls to mobile phones, special services (for example 190 and 13
numbers), operator assisted services, telecard calls, data calls and calls made
to the Christmas Islands, Norfolk Island or the Cocos Islands.
Calls are billed at 1-second increments, 1-second minimum with a 39-cent
connection fee.
Calls to Mobile
•
•
37 cents per minute
Calls are billed at 1-second increments, 1-second minimum with a 39cent connection fee.
International Calls
•
International Call Rates
Calls to Satellite Services
•
Satellite Services Call Rates
Terms and conditions
•
A minimum package of voice and broadband applies. A stand alone
broadband service is not available.
•
No Peak and Off-Peak periods apply. Flat metering applies
•
•
•
ADSL services may not be available in all areas.
•
After the download limit is reached, connection speed is slowed to
72Kbps/72Kbps for the remainder of the Download Measurement
Period
•
Unused usage quotas are forfeited and cannot be rolled over into the
following period.
Downloads and uploads are counted towards ADSL Usage quotas.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 21
Phone service, TransTALK AllTime
Only available to premises situated in cable, Fibre-to-the-Home, VDSL2 and ADSL2+ areas
Monthly phone line rental
•
•
•
•
•
•
$33.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Customers must preselect TransACT for their long distance calls at all times.
12or 24-month contract applies.
Note – this phone plan is only available as a stand-alone product for Medium
Density Units in TransACT-cabled areas.
Local call rates
•
•
•
•
Free to other TransTALK and TransBIZ customers.
All other local calls 20 cents per call.
24.2 cents for calls to 13XX numbers.
1900 numbers charged by other carriers at a variable rate.
National call rates
•
•
•
•
18 cents per minute plus 39-cent connection fee.
$1.75 for the first hour
$2.50 for the first two hours
39-cent connection fee included in 1 and 2 hour call caps
Calls to mobiles
•
37 cents per minute plus 39-cent connection fee.
International call rates
•
Calls to international destinations
Calls to satellite services
•
•
H
Calls to satellite services
Phone service, TransTALK Cap
Only available as part of the TalkWEB Cap $49 products in ADSL2+ areas
Monthly phone line rental
•
•
•
Included as part of the TalkWEB $49 package
UNFT included in monthly price
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Customers must preselect TransACT for their long distance calls at all times.
12or 24-month contract applies.
Only available in ADSL areas
Local call rates
•
•
•
•
Free to other TransTALK and TransBIZ customers.
All other local calls 30 cents per call.
30 cents for calls to 13XX numbers.
1900 numbers charged by other carriers at a variable rate.
National call rates
•
75 cents per minute plus 39-cent connection fee.
Calls to mobiles
•
•
Free to TransMOBILE customers.
All other local calls 75 cents per minute plus 39-cent connection fee
International call rates
•
Calls to international destinations
Calls to satellite services
•
•
•
•
•
H
Calls to satellite services
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 22
Phone service, TransTALK Flex
TransTALK Flex
•
H
Refer to TransTALK Flex Standard Form of Agreement
Other phone features
0B
Allocation of 6161 TransACT
phone numbers
•
•
•
•
•
Normal/bronze – no charge
Silver – $75.00
Gold – $1,500.00
Platinum – $7,500.00
Please call 13 30 61 for details.
Call barring
•
•
$3.00/month
Available to TransTALK Premium, TransTALK AllTime and TransBIZ customers.
Silent number
•
•
$3.00/month
Available to TransTALK Premium, TransTALK AllTime and TransBIZ customers.
Virtual diversion
•
$12.00/month plus call charges (if any)
TalkNUMBERS
•
•
$5.50/month per additional number (up to three numbers)
Available to TransTALK AllTime, TransTALK Premium and TransBIZ 1
customers.
FaxNUMBER
•
•
$5.50/month (one number only)
Available to TransTALK AllTime, TransTALK Premium and TransBIZ 1
customers.
TalkMAIL
•
•
$5.50/month
Available to TransTALK AllTime, TransTALK Premium and TransBIZ 1
customers.
Reserving a TransACT
number
•
$20.00/month
2. Connection charges – current
Connection charges for TransACT cabled areas
Standard connection where
no previous connection is in
place or connection is
inactive – 12 month contract
•
•
•
•
•
Standard connection where
no previous connection is in
place or connection is
inactive – 24 month contract
•
•
•
•
•
$299.00
For residences with no previous connection at all and residences with an
inactive connection.
A standard connection consists of an overhead cable from the pole to the house
and one or two outlets depending on services selected, unless such outlets
already exist at the installation address. If you require additional outlets, your
installation contractor will provide you with a quote on the day of installation.
12-month contract period applies.
The connection charge is included on the first invoice.
$199.00
For residences with no previous connection at all and residences with an
inactive connection.
A standard connection consists of an overhead cable from the pole to the house
and one or two outlets depending on services selected, unless such outlets
already exist at the installation address. If you require additional outlets, your
installation contractor will provide you with a quote on the day of installation.
24-month contract period applies.
The connection charge is included on the first invoice.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 23
Standard connection where
an active connection is
already in place
•
•
Where a new customer activates TransACT services in a residence with an
active connection
A standard connection consists of an overhead cable from the pole to the house
and one or two outlets depending on services selected, unless such outlets
already exist at the installation address. If you require additional outlets, your
installation contractor will provide you with a quote on the day of installation.
$55.00 account establishment fee
Where the customer requires the same or less services that the house is cabled
for.
12-month or 24-month contract period applies.
The account establishment fee is included on the first invoice.
•
•
•
•
If a customer requires more services than the house is currently cables for:
$299.00 standard connection fee applies for 12 month contract
$199.00 standard connection fee applies for 24-month contract
The standard connection fee is included on the first invoice.
•
•
•
Quotation required – price on application
A non-standard connection consists of an underground connection from the
pole to the house and one or two outlets depending on services selected.
Connection price and contract terms are negotiated with TransACT prior to
installation.
Site inspection required.
•
•
$399.00 administration fee
Six-month contract applies.
•
•
$55.00 administration fee
12-month contract applies.
•
Free with a 24-month contract.
•
•
•
•
Non-standard connection
•
Medium density units
standard connection (precabled for TransACT)
Connection charges for VDSL areas
Medium density units
standard connection (precabled for TransACT)
•
•
$399.00 administration fee
Six-month contract applies.
•
•
$55.00 administration fee
12-month contract applies.
•
Free with a 24-month contract.
Connection charges for ADSL2+ enabled areas
Standard connection
12-month contract
•
•
$199.00
The connection charge is included on the first invoice.
Standard connection
24-month contract
•
•
$149.00
The connection charge is included on the first invoice.
Self Install Option Fees
•
•
•
•
•
$55.00 Connection Fee on a 12-month Contract (includes delivery of modem)
$0.00 Connection Fee on a 24-month Contract (includes delivery of modem)
$100.00 modem (Ethernet Router)
Free modem on a 24-month Contract
The connection and modem charge is included on the first invoice.
Account establishment
charge
•
•
$55.00
Where TransACT waives any standard connection fees a $55.00 account
establishment charge will apply.
The account establishment charge is included on the first invoice.
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 24
Connection charges for Fibre-to-the-Home (FTTP)
Standard connection
12-month contract
•
•
$299.00
The connection charge is included on the first invoice.
Standard connection
24-month contract
•
•
$199.00
The connection charge is included on the first invoice.
Non-standard connection
•
•
Quotation required – price on application
A non-standard connection consists of an underground connection from the
pole to the house and one or two outlets depending on services selected.
Connection price and contract terms are negotiated with TransACT prior to
installation.
Site inspection required.
•
•
Connection charges for National ADSL * Voice services
Standard connection
24-month contract
•
•
$40.00
The connection charge is included on the first invoice.
Other connection charges for cabled areas, VDSL2 areas, ADSL2+ enabled areas and Fibre-to-the-Home
(FTTP)
Cancelling or rescheduling
an installation appointment
with less than 24 hours
notice – TransACT cabled
areas and FTTP areas
•
•
$55.00 administration fee
$55.00 administration fee applies if a scheduled installation appointment is
cancelled or rescheduled with less than 24 hours notice.
Cancelling or rescheduling
an installation appointment
with less than 24 hours
notice – ADSL2+ enabled
areas
•
•
$200.00 administration fee
$200.00 administration fee applies if a scheduled installation appointment is
cancelled or rescheduled with less than 24 hours notice.
Additional outlets
•
A quotation for additional outlets can be provided at the time of installation.
Additional outlets – medium
density units
•
Quotation can be provided during installation.
Additional work required at
time of install
•
•
Quotation required
Including roof lifting, tree trimming, risers and other additional work required at
time of install.
3. Billing-related charges – current
Cheque dishonour fee
•
$25.00
Direct debit rejection fee
•
$8.00
Late payment fee
•
$5.50 (or $11 effective from 28 January 2012) applies after a courtesy note for
payment has been sent.
Reconnection after nonpayment of account
•
•
$55.00 administration fee – if site visit is not required.
Service call-out fee applies if site visit is required.
Paper bill fee
•
$1.49 per bill sent
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 25
4. Equipment – current
Set-top box
Motorola set-top box
•
•
$1,749.00 if lost or stolen.
Includes cost for a replacement set-top box and service call-out fee for
provisioning the new set-top box.
•
•
$1,749.00 if not returned after cancellation of services.
Includes service call-out fee.
•
Cost for repairing or replacing plus service call-out fee if damaged.
•
•
$550.00 if lost or stolen.
Includes cost for a replacement set-top box and service call-out fee for
provisioning the new set-top box.
•
•
$550.00 if not returned after cancellation of services.
Includes service call-out fee.
•
Cost for repairing or replacing plus service call-out fee if damaged.
•
•
$400.00 if lost or stolen.
Includes cost for a replacement set-top box and service call-out fee for
provisioning the new set-top box.
•
•
$400.00 if not returned after cancellation of services.
Includes service call-out fee.
•
Cost for repairing or replacing plus service call-out fee if damaged.
•
•
$997.88 if lost or stolen.
Includes cost for a replacement modem and service call-out fee for provisioning
the new modem.
•
•
•
$997.88 if not returned after cancellation of services.
Includes service call-out fee.
Cost for repairing or replacing plus service call-out fee if damaged.
•
•
$715.00 if lost or stolen.
Includes cost for a replacement modem and service call-out fee for provisioning
the new modem.
•
•
$715.00 if not returned after cancellation of services.
Includes service call-out fee.
•
Cost for repairing or replacing plus service call-out fee if damaged.
•
•
$250.00 if lost or stolen.
Includes cost for a replacement modem and service call-out fee for provisioning
the new modem.
•
•
$250.00 if not returned after cancellation of services.
Includes service-call-out fee.
•
Cost for repairing or replacing plus service call-out fee if damaged.
Netcomm NB6
•
$100.00
Netcomm NB6Plus4
•
$115.00
I3 set-top box
eHub set-top box
Modem
Flx Stream modem
ISG modem
VDSL2 Modem (Ethernet
Router)
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 26
Netcomm NB6Plus4W
•
$130.00
Set-top box remote control
•
•
•
$55.00 if lost, stolen or broken.
Includes cost for a replacement set-top box remote control.
Customer to collect replacement remote control from TransACT.
Replacement of internal
cables connecting the
modem or set-top box to the
wall socket
•
Service call-out charge applies.
Replacement of wall sockets
or plugs attached to
TransACT internal cabling
•
Service call-out charge applies.
Other charges
1B
5. Callout charges – current
Service call-out
•
•
No charge if due to TransACT network or equipment failure.
Minimum $105.00 call-out fee applies for the first 30 minutes plus $45.00 per
15 minutes thereafter for non-TransACT faults.
Set-top box collection fee
•
$55.00
6. Internet service provider – current
Internet service provider
•
•
Please contact your ISP for fees and charges.
Visit http://www.transact.com.au/internet or call 13 30 61 for a list of ISPs
available on the TransACT network.
7. Changes to services
Cancellation of services in TransACT-cabled areas, VDSL2 areas and Fibre-to-the-Home (FTTP)
Cancellation of services
within contract period
(standard installation)
•
$200.00 plus remainder of installation fees from instalment plan (if applicable)
For any reason including moving house to an ADL enabled area or non-cabled
area.
Fee will be payable regardless of whether a connection fee was charged or not.
Cancellation of services
within a two-year contract
period (non-standard
installation)
•
•
$300.00 for cancellations within the first year.
$200.00 for cancellations within the second year.
Cancellation of services
within a three-year contract
period (non-standard
installation)
•
•
•
$500.00 for cancellations within the first year.
$300.00 for cancellations within the second year.
$200.00 for cancellations within the third year.
Cancellation of
HomeMOBILE Cap packages
within 12 month contract
period
•
•
$300.00
Cancellation fee will be waived if the equivalent number of services are taken up
from TransACT’s current suite of contracted mobile and fixed line products.
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 27
Cancellation of
HomeMOBILE Cap packages
within a 24 month contract
period
•
•
•
$400.00 within first 12 months
$300.00 within second 12 month period
Cancellation fee will be waived if the equivalent number of services are taken up
from TransACT’s current suite of contracted mobile and fixed line products.
Cancellation of services in ADSL2+ enabled areas
Cancellation of services
within contract period
(standard installation)
•
•
•
$200.00 plus remainder of installation fees from instalment plan (if applicable)
For any reason including moving house to a non-cabled area.
Fee will be payable regardless of whether a connection fee was charged or not.
Cancellation of
HomeMOBILE Cap packages
within 12 month contract
period
•
•
$300.00
Cancellation fee will be waived if the equivalent number of services are taken up
from TransACT’s current suite of contracted mobile and fixed line products.
Cancellation of
HomeMOBILE Cap packages
within a 24 month contract
period
•
•
$400.00
Cancellation fee will be waived if the equivalent number of services are taken up
from TransACT’s current suite of contracted mobile and fixed line products.
Cancellation after an
installation appointment is
made, but before installation
takes place
•
$200.00 administration fee applies
Cancellation of National ADSL & Voice Services
Cancellation of services
within contract period
(standard installation)
•
•
•
$200.00 plus remainder of installation fees from instalment plan (if applicable)
For any reason including moving house to a non-cabled area.
Fee will be payable regardless of whether a connection fee was charged or not.
•
No cancellation fee applies
•
•
$55.00 administration fee for 12-month contract
Free with a 24-month contract.
•
•
Non-standard installation fees may apply in the new location.
Note – for technical reasons, not all homes can be connected.
•
That is where the customer is forced to move from property, resides in a
temporary residence, and then moves to a home that can be connected to
TransACT services.
A cancellation fee will be charged but if the customer signs a new contract
within three months of cancelling, the cancellation fee charged will be credited
to the customer’s account on re-connection.
Relocation of services
Existing customer relocating
to a TransACT serviced area
(including National ADSL &
Voice) and immediately
signing up for TransACT
services
Delayed relocation
•
Cancellation of bundled services
TransACT and ActewAGL
bundle within the contract
period
•
•
$50.00 bundle administration fee applies for cancellation of the TransACT
component of the bundled services.
Note – $200.00 cancellation fee may apply if TransACT services are cancelled
within the contract period.
Transfer of services
To another person at the
same premise/install
address
•
•
•
•
$55.00 administration fee plus outstanding instalment fees (if any)
The original account holder will incur this charge.
The new account holder is required to sign a new 12-month contract.
A release notification and signature from the original customer is required.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 28
To a family member at the
same premises/install
address
•
•
•
•
No administration fee.
The original account holder is liable for outstanding instalment fees (if any).
The new account holder is required to sign a new 12-month contract.
A release notification and signature from the original customer is required.
To a spouse or partner due
to deceased account holder
at the same premises/install
address
•
•
•
No administration fee.
• Transfer of service will remain within the existing contract term
• A death certificate of the deceased account holder is required
Changes to existing packages
•
Customers are required to sign a new contract when changing existing products or packages.
•
Applies to all TransACT products and services.
2B
3B
4B
Where additional hardware
or wiring is required
Where the dollar value of the monthly access fee for the new contract is greater than
or equal to the old, no administration fee is payable to effect the package change
except where additional hardware is required. Additional hardware in the form of a
modem or set-top box is required for upgrades from a TransTALK Flex phone or
HomeMOBILE Cap service to a Home Pack, TalkTV or TalkWEB package, or from a
TalkWEB package to a Home Pack, or vice versa providing that the value of the new
contract is greater than or equal to the old.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Administration fee
$55.00
With a 12 or 24-month contract.
For upgrades from a TransTALK Flex phone or HomeMOBILE Cap service to a
Home Pack, TalkTV or TalkWEB package, or from a TalkWEB package to a
Home Pack.
Only applies when there is an existing cabling or wiring available for the
additional service(s).
$299.00
With a 12-month contract.
Only applies when there is no existing cabling or wiring available for the
additional service(s).
For upgrades from a TransTALK Flex phone or HomeMOBILE Cap service to a
Home Pack, TalkTV or TalkWEB package, or from a TalkWEB package to a
Home Pack.
Additional costs will apply where extra cabling or wiring is required. A separate
quotation will be provided.
$199.00
With a 24-month contract.
Only applies when there is no existing cabling or wiring available for the
additional service(s).
For upgrades from a TransTALK phone service to a Home Pack, TalkTV or
TalkWEB package, or from a TalkWEB package to a Home Pack.
Additional costs will apply where extra cabling or wiring is required. A separate
quotation will be provided.
A package change administration fee of $55.00 applies when the dollar value of the
monthly access fee for the new contract is less than the old.
•
•
$55.00 administration fee
With a 12-month contract
•
•
Free
With a new 24-month contract
Note - it is not possible to remove a phone service from a Home Pack.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 29
Changes to phone numbers
Request to port an existing
(Telstra) phone number to
TransACT and removal of
the TransACT phone number
after installation has taken
place
•
Changes to an active phone
number after installation
A phone number change occurs when the customer requests a changeover from a
Telstra number to a TransACT number or vice versa, or from one TransACT number
to another TransACT number.
$55.00 administration fee.
•
$55.00 administration fee applies per change unless the number chosen has
any extra fee attached to it for being a Platinum, Gold or Silver number.
•
$55.00 administration fee plus 50 per cent of the normal monthly access fee for
services.
Applies from the start of the suspension period.
This service is not available to customers in ADSL2+ enabled areas.
Request for services to be put on hold is not available for any period less than
three months or greater than six months.
Services on hold
5B
Services put on hold for any
period between three to six
months
•
•
•
8. TransTV channels and additional TransTV services
TransTV is only available to customers in TransACT cabled areas, VDSL2 areas and FTTP areas as part of a Home
Pack or TalkTV package
Movie Package
•
•
•
Discovery package
$15.95/month
Includes Movie ONE, Movie TWO, Movie EXTRA and Movie GREATS. Movie
TWO is a time-shifted version of Movie ONE
Twelve-month contract applies
•
$7.95/month
Includes Animal Planet, Discovery Home and Health, Discovery Turbo,
Discovery Science and Discovery Travel and Living.
Six-month contract applies.
Director’s Choice –
Australian Christian Channel
•
•
•
$1.95/month
Australian Christian Channel
Six -month contract applies.
Director’s Choice –
ERTworld
•
•
•
$5.95/month
ERTworld
Six -month contract applies.
Director’s Choice – CCTV4
•
•
•
$1.95/month
CCTV4
Six -month contract applies.
Director’s Choice –
euronews (Italian)
•
•
•
$1.95/month
euronews Italian
Six -month contract applies.
Director’s Choice –
euronews (Spanish)
•
•
•
$1.95/month
euronews Spanish
Six -month contract applies.
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 30
Director’s Choice – EWTN
•
•
•
$1.95/month
EWTN (Eternal Word Television Network)
Six -month contract applies.
Director’s Choice – RTPi
•
•
•
$5.95/month
RTPi (Portuguese)
Six -month contract applies.
Director’s Choice – Setanta
Sports
•
•
•
$14.95/month
Setanta Sports
Six -month contract applies.
Early cancellation fee of
additional channels and
channel packages
•
•
$15.00 administration fee
Applies if the remaining value on the contract is greater than $5.00 and less
than or equal to $22.50.
•
•
$30.00 administration fee
Applies if the remaining value on the contract is greater than $22.50 and less
than or equal to $40.00.
•
•
$50.00 administration fee
Applies if the remaining value on the contract is greater than $40.00
•
•
•
•
$79.95/month (for each additional TransTV service)
Includes existing subscription television channels and access to paid services.
12-month contract applies.
Connection fee applies.
•
$99.00 for a standard installation completed in conjunction with initial
connection.
$249.00 for a standard installation completed after initial connection.
Additional TransTV services
(Not available in FTTP areas)
•
TransTV Free 1-Month Discovery & Combo Package
6B
Free 1-Month Discovery &
Combo Package
•
•
•
•
•
•
•
•
•
-
$19.95/month after 1 month trial period
Available to all customers who subscribe to TransTV after 5 November 2008
Customers will be given the option to receive free 1-month of Discovery & Movie
package from the date of service activation.
Customers who opt-in to the 1 month free will be given the option to cancel
either package during the free trial month without incurring cancellation fee.
After the free trial period, normal contract periods apply.
6-month contract applies to Discovery package after free trial period.
12-month contract applies to Movie package after free trial period.
Early termination fees apply.
If either of the channel packages comprising the combo package are cancelled
at any time, the individual package prices will apply.
9. Promotional Offers
“Rebate Offer”
•
For customers offered a one-off promotional rebate at the point of sign-up, the
following additional charges will apply:
•
Early Cancellation Fee – in addition to any other cancellation fees payable
under this Agreement, you will also be charged a rebate cancellation fee,
calculated using the following formula:
•
Rebate amount
Contact period
x
Number of months remaining in Contract
period at the time of cancellation
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 31
10. Obsolete Products
Packages available in Fibre-to-the Home (FTTH) areas. – from 9 November 2012 the following packages will not
be sold.
Forde Home Pack 10M
introductory offer
•
•
•
•
•
•
•
•
•
Franklin Home Pack 10M
introductory offer
•
•
•
•
•
•
•
•
•
FTTH Home Pack 10M
•
•
•
•
•
•
FTTH Home Pack 30M
•
•
•
•
•
•
FTTH Home Pack 100M
•
•
•
•
•
•
$105.00/month for the first six months
$84.95/month after the first six months
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 10Mbps/2Mbps and TransTV Essentials
package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 month contract applies
Reduced installation fee of $180.30 is included in the package price for the first six
months.
This package is only available to premises in Forde.
$105.00/month for the first six months
$84.95/month after the first six months
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 10Mbps/2Mbps and TransTV Essentials
package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 month contract applies
Reduced installation fee of $180.30 is included in the package price for the first six
months.
This package is only available to premises in Franklin Bridgewater Stages 2 and 3.
$84.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 10Mbps/2Mbps and TransTV
Essentials package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
$129.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 30Mbps/10Mbps and TransTV
Essentials package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
$149.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 100Mbps/20Mbps and TransTV
Essentials package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 32
FTTH TalkTV
•
•
•
•
•
•
$79.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransTV Essentials package line-up.
Includes retransmission of free-to-air digital television signal via RF Overlay.
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
FTTH TalkWEB 10M
•
•
•
•
•
$59.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 10Mbps/2Mbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
FTTH TalkWEB 30M
•
•
•
•
•
$99.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 30Mbps/10Mbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
FTTH TalkWEB 100M
•
•
•
•
•
$119.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 100Mbps/20Mbps
Customers must preselect TransACT for their long distance calls at all times
12 or 24 month contract applies
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 33
TransTV channels and additional TransTV services – from 4 September 2008 the following products will not be
sold
• Any changes to the services below will require a transfer to one of the current services above.
• These packages cannot be relocated.
Family package
•
•
•
Lifestyle package
$17.95/month
Includes Al Jazeera English, Animal Planet, Boomerang, Channel News Asia,
Discovery Home and Health, Discovery Real Time, Discovery Science, Discovery
Travel and Living, E!, ESPN, EWTN, Fashion TV, MCM TOP and Nat Geo
Adventure and National Geographic Channel.
Six-month contract applies.
•
$12.95/month
Includes Al Jazeera English, Animal Planet, Channel News Asia, Discovery Home
and Health, Discovery Travel and Adventure, Discovery Travel and Living, ESPN,
Fashion TV, MCM TOP, Nat Geo Adventure and National Geographic Channel.
Six-month contract applies.
Director’s Choice – Al
Jazeera English
•
•
•
$1.95/month
Al Jazeera English
Six -month contract applies.
Director’s Choice –
Boomerang
•
•
•
$1.95/month
Boomerang
Six -month contract applies.
Director’s Choice – Channel
News Asia
•
•
•
$1.95/month
Channel News Asia
Six -month contract applies.
Director’s Choice – E!
•
•
•
$2.95/month
E! Entertainment
Six -month contract applies.
Director’s Choice – ESPN
•
•
•
$2.95/month
ESPN
Six -month contract applies.
Director’s Choice – Fashion
TV
•
•
•
$1.95/month
Fashion TV
Six -month contract applies.
Director’s Choice – Nat Geo
Adventure
•
•
•
$2.95/month
Nat Geo Adventure
Six -month contract applies.
Director’s Choice - National
Geographic
•
•
•
$2.95/month
National Geographic
Six -month contract applies.
Director’s Choice – TV5
•
•
•
$1.95/month
TV5 (French)
Six -month contract applies.
Director’s Choice – MCM
TOP
(discontinued 30/09/2011)
•
•
•
$1.95/month
MCM TOP
Six -month contract applies.
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 34
Phone, broadband and television packages – from 21 May 2007 the following packages will not be sold
• Any changes to the packages below will require a transfer to one of the current packages above.
• These packages cannot be relocated.
Home Pack 1500
•
•
•
•
•
•
Home Pack 2000
•
•
•
•
•
•
$72.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 1.5Mbps/256kbps and TransTV
Classic line-up.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
This package is only available to customers in TransACT cabled areas.
$102.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime, TransWEB 12Mbps/512kbps and TransTV
Classic line-up.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
This package is only available to customers in TransACT cabled areas.
Phone and mobile packages – from 1 September 2012 the following packages will not be sold.
• Any changes to the packages below will require a transfer to one of the current packages above.
These packages cannot be relocated.
HomeMOBILE Cap 69
•
•
•
•
•
•
•
•
•
•
•
•
•
HomeMOBILE Cap 89
•
•
•
•
•
•
•
•
•
•
•
•
•
$69.00/month
UNFT is included in the monthly price as of July 9 2009
Customers must preselect TransACT for their long distance calls at all times
$100.00 worth of credit per month on TransTALK AllTime and TransMOBILE
service combined
TransTALK AllTime calls included in cap - Local/National/Calls to Mobile
TransMOBILE calls included in cap – Voice Calls, Video Calls, and Text
messages to Aust fixed/mobile services, Voicemail, MMS, GPRS
For Mobile Call Rates refer to TransMOBILE Standard Form of Agreement
12 or 24 month contract applies
Add on TransWEB 2Mbps/256kbps for $20.00 per month(VDSL & ADSL2)
Add on TransWEB 8Mbps/450Kbps for $30.00 per month (VDSL)
Add on TransWEB 20Mbps/1Mbps for $30.00 per month (ADSL2)
Add on TransWEB 60Mbps/15Mbps for $30.00 per month (VDSL2)
Add TransTV for $27.00 per month (Cable) / $37.00 per month (VDSL2)
$89.00/month
UNFT is included in the monthly price as of July 9 2009
Customers must preselect TransACT for their long distance calls at all times
$150.00 worth of credit per month on TransTALK AllTime and TransMOBILE
service combined
TransTALK AllTime calls included in cap - Local/National/Calls to Mobile
TransMOBILE calls included in cap – Voice Calls, Video Calls, and Text
messages to Aust fixed/mobile services, Voicemail, MMS, GPRS
For Mobile Call Rates refer to TransMOBILE Standard Form of Agreement
12 or 24 month contract applies
Add on TransWEB 2Mbps/256kbps for $20.00 per month(VDSL & ADSL2)
Add on TransWEB 8Mbps/450Kbps for $30.00 per month (VDSL)
Add on TransWEB 20Mbps/1Mbps for $30.00 per month (ADSL2)
Add on TransWEB 60Mbps/15Mbps for $30.00 per month (VDSL2)
Add TransTV for $27.00 per month (Cable) / $37.00 per month (VDSL2)
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 35
TalkWEB Cap $49
$49.00/month
UNFT included in monthly price
Includes TransTALK Cap and TransWEB product up to 20Mbps/1Mbps
$49.00 of credit per month on TransTALK Cap service.
TransTALK Cap calls included in cap – Local/National/Calls to Mobile/Calls to
13xx
• Customers must preselect TransACT for their long distance calls at all times
24 month contract applies
•
•
•
•
•
Phone and broadband packages – from 1 March 2007 the following packages will not be sold.
• Any changes to the packages below will require a transfer to one of the current packages above.
• These packages cannot be relocated.
TalkWEB 400
•
•
•
•
•
•
$49.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 400kbps/64kbps.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
This package is only available to customers in an ADSL2+ enabled area.
TalkWEB 1000
•
•
•
•
•
•
•
$59.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 1Mbps/128kbps.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
Six-month contract available to pre-cabled medium density units.
This package is available in both TransACT cabled and ADSL2+ enabled areas.
TalkWEB 1500
•
•
•
•
•
•
•
$59.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 1.5Mbps/256kbps.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
Six-month contract available to pre-cabled medium density units.
This package is available in both TransACT cabled and ADSL2+ enabled areas.
TalkWEB 2000
•
•
•
•
•
•
•
$92.95/month
UNFT is an additional included in the monthly price as of July 9 2009
Includes TransTALK AllTime and TransWEB 2Mbps/512kbps.
Customers must preselect TransACT for their long distance calls at all times.
12- or 24-month contract applies.
Six-month contract available to pre-cabled medium density units.
This package is available in both TransACT cabled and ADSL2+ enabled areas.
Medium Density Unit packages – from 7 November 2005 the following packages will not be sold.
• Any changes to the packages below will require a transfer to one of the current packages above.
• These packages cannot be relocated.
TalkWEB 512
(For medium density units)
•
•
•
•
•
$67.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK Premium and TransWEB 512kbps/128kbps
Customers must preselect TransACT for their long distance calls at all times.
Six-month contract applies.
TransTALK Premium
monthly phone line rental
(for medium density units)
•
•
•
$33.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display Features.
Customers must preselect TransACT for their long distance calls at all times.
Six-month contract applies.
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 36
Phone, broadband and television packages – from 19 April 2005 the following packages will not be sold.
• Any changes to the packages below will require a transfer to one of the current packages above.
• These packages cannot be relocated.
TalkWEB 512
•
•
•
•
$57.95/month
UNFT is included in the monthly price as of July 9 2009
Includes TransTALK Premium and TransWEB 512kbps/128kbps.
Customers must preselect TransACT for their long distance calls at all times.
TransTALK Premium – from 19 April 2005 this product will not be sold.
• Any changes to existing TransTALK Premium Services will require an upgrade to TransTALK AllTime.
• This service cannot be relocated.
TransTALK Premium
•
$33.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features Customers must preselect TransACT for their long distance
calls at all times.
12-month minimum contract applies.
Local call rates
•
•
•
•
Free to other TransTALK and TransBIZ customers.
All other local calls 20 cents per call.
24.2 cents for calls to 13XX numbers.
1900 numbers charged by other carriers at a variable rates.
National call rates
•
•
18 cents per minute plus 39-cent connection fee.
$2.50 cap rate for two hours (includes 35 cent connection fee).
Calls to mobiles
•
37 cents per minute plus 39-cent connection fee.
International call rates
•
Calls to international destinations and international non-roaming mobiles.
Calls to satellite services
•
•
•
H
•
•
Calls to satellite services
Schedule 6 – Commercial charges (All charges are GST inclusive)
1. Phone services
TransBIZ 1 (PSTN analogue phone service)
Available in Cable, ADSL2+ and FTTP areas
Monthly phone line rental
•
•
$34.95/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Customers must preselect TransACT for their long distance calls at all times.
Minimum of 12-month contract applies.
Local call rates
•
•
•
•
Free to other TransTALK and TransBIZ customers.
All other local calls 16 cents per call.
24 cents for calls to 13XX numbers.
1900 numbers charged by other carriers at a variable rate.
National call rates
•
12 cents per minute plus 10-cent connection fee.
Calls to mobiles
•
33 cents per minute plus 25-cent connection fee.
International call rates
•
Calls to international destinations
•
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 37
Calls to satellite services
H
•
•
Calls to satellite services
TransBIZ 2 (ISDN digital phone service)
Monthly phone line rental
•
•
$57.80/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Customers must preselect TransACT for their long distance calls at all times.
Minimum of 12-month contract applies.
Local call rates
•
•
•
•
Free to other TransTALK and TransBIZ customers.
All other local calls 16 cents per call.
24 cents for calls to 13XX numbers.
1900 numbers charged by other carriers at a variable rate.
Data call rates
•
•
Local data call rate – 3.5 cents per minute plus 5-cent connection fee.
National data call rate – 15 cents per minute plus 10-cent connection fee.
National call rates
•
12 cents per minute plus 10-cent connection fee.
Calls to mobiles
•
33 cents per minute plus 25-cent connection fee.
International call rates
•
Calls to international destinations
Calls to satellite services
•
•
•
H
•
•
Calls to satellite services
TransBIZ 10/23/30 (ISDN digital phone service)
Monthly phone line rental
•
•
TransBIZ 10 – $234.50/month
TransBIZ 20 – $458.00/month
TransBIZ 30 – $654.50/month
UNFT is included in the monthly price as of July 9 2009
Includes Call Forwarding, Call Waiting, Three-Way Calling and Caller Number
Display features.
Customers must preselect TransACT for their long distance calls at all times.
Minimum of 12-month contract applies.
Local call rates
•
•
•
•
Free to other TransTALK and TransBIZ customers.
All other local calls 14 cents per call.
24.2 cents for calls to 13XX numbers.
1900 numbers charged by other carriers at a variable rate.
Data call rates
•
•
Local data call rate – 3.5 cents per minute plus 5-cent connection fee.
National data call rate – 15 cents per minute plus 10-cent connection fee.
Calls to mobiles
•
27 cents per minute plus 18-cent connection fee.
International call rates
•
Calls to international destinations
Calls to satellite services
•
•
•
•
•
•
•
H
Calls to satellite services
Other phone features
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 38
Allocation of 6162 TransACT
phone numbers
•
•
•
•
•
Normal/bronze – no charge
Silver – $75.00
Gold – $1,500.00
Platinum – $7,500
Please call 13 30 61 for details.
Call barring
•
•
$3.00/month
Available to TransBIZ customers.
Silent number
•
•
$3.00/month
Available to TransBIZ customers.
Virtual diversion
•
$12.00/month plus call charges (if any)
TalkNUMBERS
•
•
$5.50/month per additional numbers (up to three numbers)
Available to TransBIZ 1 customers
FaxNUMBER
•
•
$5.50/month per additional numbers (up to three numbers)
Available to TransBIZ 1 customers
TalkMAIL
•
•
$5.50/month
Available to TransBIZ 1 customers
Line Hunt
•
•
$1.50/month per service
Only available when taken in conjunction with a minimum of two TransBIZ
phone services
Reserving an ISDN 100
number range
•
$38.50/month
ISDN in-dial number range
•
$25.00/month
TransWEB BIZ
10Mbps/500kbps upload
monthly line rental
•
•
•
$15.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
TransWEB BIZ 10Mbps
download/1Mbps upload
monthly line rental
•
•
•
$25.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
2. Broadband services
TransWEB BIZ (via cable)
TransWEB BIZ (via ADSL2+ on TransACT’s network)
TransWEB BIZ 2Mbps
download/256kbps upload
monthly line rental
•
•
•
$15.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
TransWEB BIZ up to 20Mbps
download/1Mbps upload
monthly line rental
•
•
•
$25.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
TransWEB BIZ (via Fibre-to-the-Premises)
FTTP TransWEB BIZ 10Mbps
download/2Mbps upload
monthly line rental
•
•
•
$45.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where FTTP network has been deployed
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 39
•
Minimum of 12-month contract applies.
FTTP TransWEB BIZ 30Mbps
download/10Mbps upload
monthly line rental
•
•
•
•
$90.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where FTTP network has been deployed
Minimum of 12-month contract applies.
FTTP TransWEB BIZ
100Mbps download/20Mbps
upload monthly line rental
•
•
•
•
$150.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where FTTP network has been deployed
Minimum of 12-month contract applies.
VDSL2 TransWEB BIZ
2Mbps download/256kbps
upload monthly line rental
•
•
•
•
$30.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where VDSL2 network has been deployed
Minimum of 12-month contract applies.
VDSL2 TransWEB BIZ
10Mbps download/2Mbps
upload monthly line rental
•
•
•
•
$45.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where VDSL2 network has been deployed
Minimum of 12-month contract applies.
VDSL2 TransWEB BIZ
30Mbps download/10Mbps
upload monthly line rental
•
•
•
•
$90.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where VDSL2 network has been deployed
Minimum of 12-month contract applies.
TransWEB BIZ (via VDSL2)
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 40
Commercial National ADSL & Voice services
Only available outside TransACT’s network footprint
Plan inclusions
•
An ADSL2 broadband Plan.
Five email addresses, each with 20MB storage and an anti-spam and anti-virus
email filtering service.
Optional usage alert sent to you via SMS when you reach 70% of your monthly
download limit.
Free helpdesk support during business hours.
Contract Period and
setup cost
•
•
24 Month contract Only
$40 connection fee
Commercial Phone &
Broadband 10GB
•
•
•
$80.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
Commercial Phone &
Broadband 50GB
•
•
•
$90.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
Commercial Phone &
Broadband 100GB
•
•
•
$100.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
Commercial Phone &
Broadband 250GB
•
•
•
$130.00/month
Price includes standard phone & ADSL2 broadband services
Minimum of 24-month contract applies
Package includes
Includes Call Forward, Call Waiting, 3 Way Chat and Call Return features.
•
•
•
•
12 or 24-month contract applies
Local Call Rates
•
•
$0.16 per call.
Free On Net Calls
National Calls
•
National Calls rate/ minute at $0.12 per minute with a 10-cent connection
fee.
Calls to Mobile
•
•
27 cents per minute
Calls are billed at 1-second increments, 1-second minimum with a 25-cent
connection fee.
International Calls
•
International Call Rates
Calls to Satellite Services
•
Satellite Services Call Rates
Terms and Conditions
•
A minimum package of voice and broadband applies. A stand alone broadband
service is not available.
No Peak and Off-Peak periods apply. Flat metering applies
ADSL services may not be available in all areas.
Only downloads are counted towards ADSL Usage quotas.
After the download limit is reached, connection speed is slowed to
72Kbps/72Kbps for the remainder of the Download Measurement Period
•
•
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 41
•
•
Unused usage quotas are forfeited and cannot be rolled over into the following
period.
If the ADSL product is included in an ActewAGL/TransACT bundle, 24-month
Bundle Agreement and early cancellation fees apply. For bundle terms and
conditions visit actewagl.com.au
3. Television services
Only available in TransACT-cabled and Fibre-to-the-Premises areas
TransTV Biz
•
•
•
•
•
$54.95/month
Includes: ABC, ABC2, Al Jazeera English, Australian Christian Channel, BBC
World, Bloomberg, Cartoon Network, Channel News Asia, Channelvision, CNN,
Deutsche Welle TV, EWTN, Fashion TV, House of Representatives, Liaoning
TV, Parliamentary Committees, Prime, SBS, SBS World News, Senate,
Southern Cross Ten, Turner Classic Movies, TV5 and WIN.
Only available when taken in conjunction with a TransBIZ phone service.
Only available in areas where cable for FTTP network has been deployed
Minimum of 24-month contract applies.
4. Connection fees
Phone services
TransBIZ 1
•
•
•
•
•
•
•
•
•
TransBIZ 2
•
•
•
•
•
TransBIZ 10
•
•
•
•
•
$150.00 for one line
$250.00 for two to four lines
$75.00 for each additional line connected at the same time up to eight lines
$50.00 for each additional line connected at the same time up to a maximum of
$750.00 for nine or more lines
$55.00 per line for institute services.
Minimum of 12-month contract applies.
Connection fee is waived with a 24-month contract (only applicable if two or
more commercial services are taken).
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Services are limited to network availability.
$250.00 for the first line plus $150.00 for each additional line connected at the
same time
Minimum of 12-month contract applies.
Connection fee is waived with a 24-month contract (only applicable if two or
more commercial services are taken).
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Services are limited to network availability.
$1,500.00
Minimum of 12-month contract applies.
Connection fee is waived with a 24-month contract (only applicable if two or
more commercial services are taken).
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Services are limited to network availability.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 42
TransBIZ 20
•
•
•
•
•
TransBIZ 30
•
•
•
•
•
$2,000.00
Minimum of 12-month contract applies.
Connection fee is waived with a 24-month contract (only applicable if two or
more commercial services are taken).
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Services are limited to network availability.
$2,250.00
Minimum of 12-month contract applies.
Connection fee is waived with a 24-month contract (only applicable if two or
more commercial services are taken).
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Services are limited to network availability.
Broadband services
TransWEB BIZ Cable (VDSL)
and ADSL networks
•
•
•
•
•
•
TransWEB BIZ VDSL2 and
FTTP network
•
•
•
•
•
$200 on a 12-month contract or free on a 24 month contract.
Only available when taken in conjunction with a TransBIZ phone service.
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Cabling from the buildings main distribution frame to the location of the modem
is at the customer’s expense. TransACT will supply a modem as part of the
install.
ADSL2+ applications – customer can supply their own modem or purchase from
TransACT for $100.00
Services are limited to network availability.
$450.00 or $200.00 if the business premise is pre-cabled for TransACT
services. Install fee is waived with a 24-month contract
Minimum of 12-month contract applies.
Only available when taken in conjunction with a TransBIZ phone service.
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Services are limited to network availability.
Connection charges for National ADSL * Voice services
Standard connection
24-month contract
•
•
$40.00
The connection charge is included on the first invoice.
Television services (Cable and Fibre-to-the-Premises)
TransTV Biz
•
•
•
•
$249.00
Connection fee is waived if taken in conjunction with phone services
A standard connection consists of a lead-in cable to the building’s first point of
termination (network boundary).
Minimum of 24-month contract applies.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 43
5. Changes to services – includes charges relating to cancellations, upgrades and downgrades of services,
relocations, transfers of contract, services on hold and changes to phone numbers after installation.
Cancellation of TransBIZ phone services within a contract term
TransBIZ 1
•
•
•
•
•
1 to 4 lines: $100.00 per line up to a maximum of $250.00 for 4 lines.
5 to 8 lines: $250.00 for 4 lines, $75.00 for each additional line up to 8.
9 lines and above: $550.00 for 8 lines, $50.00 for each additional line up to
$750.00
Fee will be payable regardless of whether a connection fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
TransBIZ 2
•
•
•
$300.00 plus $150.00 for each additional service
Fee will be payable regardless of whether a connection fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
TransBIZ 10
•
•
•
$1,500.00
Fee will be payable regardless of whether a connection fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
TransBIZ 20
•
•
•
$2,000.00
Fee will be payable regardless of whether a connection fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
TransBIZ 30
•
•
•
$2,250.00
Fee will be payable regardless of whether a connection fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
Line Hunt
•
•
$55.00 administration fee
For any charges made to existing Line Hunt services.
Cancellation of TransWEB BIZ broadband services within a contract term
TransWEB BIZ Cable and
ADSL networks
•
•
•
$200
Fee will be payable regardless of whether an install fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
TransWEB BIZ VDSL2 and
FTTP networks
•
•
•
$450.00
Fee will be payable regardless of whether an install fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
Cancellation of TransTV BIZ services within a contract term (Cable and FTTP Areas)
TransTV Biz
•
•
•
$450.00
Fee will be payable regardless of whether a connection fee was charged or not.
Customers must provide TransACT one week’s notice (5 business days), either
via email, fax or mail of your intention to disconnect
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 44
Cancellation of National ADSL & Voice Services
Cancellation of services
within contract period
(standard installation)
•
•
•
$200.00 plus remainder of installation fees from instalment plan (if applicable)
For any reason including moving house to a non-cabled area.
Fee will be payable regardless of whether a connection fee was charged or not.
•
•
•
•
Full connection fee for the service that is being relocated
Customer must sign a new 12-month contract.
Upgrade or downgrade fees may apply
Standard installation timeframe applies.
•
•
•
•
50 per cent of the full connection fee for the service that is being relocated
Customer must sign a new 12-month contract.
Upgrade or downgrade fees may apply
Standard installation timeframe applies.
•
•
•
Full connection fee for the service that is being relocated
Customer must sign a new 12 or 24-month contract.
Standard installation timeframe applies.
Relocation of services
Relocation of services offcontract
Relocation of services within
a contract period
Transfer of services or business ownership
To another business owner
at the same premise/install
address
•
•
•
•
$55.00 administration fee plus outstanding installment fees (if any)
The original account holder will incur this charge.
The new account holder is required to sign a new 12-month contract.
A release notification and signature from the original customer is required.
Upgrade or downgrade of TransBIZ phone service
On contract customers
upgrading existing TransBIZ
phone services within the
same premise
•
•
•
On contract customers
downgrading existing
TransBIZ phone services
within the same premise
$125.00 for the first line plus $75.00 for each additional line when upgrading
from POTS phone service to a basic rate (ISDN 2) phone service.
Applicable connection fee applies when upgrading from a basic rate phone
service to a primary rate phone service.
$250.00 when upgrading a primary rate phone service i.e from 10 channels to
20 channels.
•
50 per cent of applicable cancellation fee when cancelling 20-50 per cent of
existing TransBIZ services on your account.
•
Full applicable cancellation fee when cancelling more than 50 per cent of
existing TransBIZ services on your account.
Upgrading existing TransBIZ
phone services when
relocating
•
Applicable connection fee applies.
On contract customers
downgrading existing
TransBIZ phone services
when relocating
•
50 per cent of applicable cancellation fee plus applicable relocation fee when
cancelling 20-50 per cent of existing TransBIZ services on your account.
•
Full applicable cancellation fee plus applicable relocation fee when cancelling
more than 50 per cent of existing TransBIZ services on your account.
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 45
Upgrade or downgrade of TransWEB BIZ broadband service
Upgrading existing
TransWEB BIZ broadband
services within the same
premise (Cable and ADSL
networks)
•
Free when recontracting for 12 months or 24 months
Upgrading existing
TransWEB BIZ broadband
services within the same
premise (VDSL2 and FTTP
networks)
•
$55.00
Downgrading existing
TransWEB BIZ broadband
services within the same
premise
•
$55.00 when recontracting for 12 months or 24 months
Upgrading existing
TransWEB BIZ broadband
services when relocating
•
Applicable relocation fee applies
Downgrading existing
TransWEB BIZ broadband
services when relocating
•
Applicable relocation fee applies plus $55.00 downgrade fee.
6. Billing-related charges – includes late payments, suspension and dishonour fees.
Cheque dishonour fee
•
$25.00
Direct debit rejection fee
•
$8.00
Reconnection after nonpayment of account
•
•
$55.00 administration fee if site visit is not required.
Service call-out fee applies if site visit is required.
Paper bill fee
•
$1.49 per bill sent
7. Equipment – includes charges relating to damaged, lost or stolen equipment.
Modem
•
•
•
$715.00 if lost or stolen.
Includes cost for a replacement modem and service call-out fee for provisioning
the new modem.
$715.00 if not returned after cancellation of services.
Includes service call-out fee.
Cost for repairing or replacing plus service call-out fee if damaged.
Replacement of internal
cables connecting the
modem to the wall socket
•
Service call-out charge applies (see point 7)
Replacement of wall sockets
or plugs attached to
TransACT internal cabling
•
Service call-out charge applies (see point 7)
•
•
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 46
8. Other charges
Service call-out
•
•
No charge if due to TransACT network or equipment failure.
$105.00 call-out fee applies for the first 15 minutes plus $45.00 per 15 minutes
thereafter for non-TransACT faults.
Additional installation
requirements that involve a
site visit by our installation
contractor
•
•
$55.00 administration fee per visit
In the event our installation contractor is required to visit your premise after the
initial installation.
Recovery of ACT
Government Utilities
Network Facility Tax
•
•
$8.80 for Small Businesses per month per account
$16.50 for Medium Businesses per month per account
ISDN Porting Fees
•
•
•
$840.00 ( Up to first 100 numbers)
$387.00 (each additional 100 numbers or part thereof)
Charged in 100 number blocks if you wish to port your number range to another
provider
•
For customers offered a one-off promotional rebate at the point of sign-up, the
following additional charges will apply:
•
Early Cancellation Fee – in addition to any other cancellation fees payable
under this Agreement, you will also be charged a rebate cancellation fee,
calculated using the following formula:
•
Rebate amount
Contact period
9. Promotional Offers
“Rebate Offer”
x
Number of months remaining in Contract
period at the time of cancellation
10. Charges applicable to 1300/1800/13 services
Setup charges
Service setup charge
•
•
•
1300 number – $50
1800 number – $50
13 number – $50
Enhanced routing setup
charges (per service)
•
•
•
•
District routing – $30
Standard Zone Unit (SZU) routing – $30
Exchange Service Area (ESA) routing – $30
Rental postcode routing – $30
Monthly service charge
•
•
•
1300 number – $20/month
1800 number – $20/month
13 number – $1,100/month
Enhanced routing monthly
charges (per service)
•
•
•
•
District routing – $10/month
Standard Zone Unit (SZU) routing – $10/month
Exchange Service Area (ESA) routing – $10/month
Rental postcode routing – $350/month
Monthly charges
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 47
Incoming call charges
Flagfall
•
Nil
Incoming calls from fixedline to local fixed-line
number
•
•
•
1300 service – $0 for first 15 minutes, $0.09/minute thereafter
1800 number – $0.09/minute
13 service – $0 for first 15 minutes, $0.09/minute thereafter
Other incoming call charges
Australian fixed-line to fixed-line
$0.11/minute
Australian mobile to fixed-line
$0.17/minute
Australian mobile to Australian mobile
$0.90/minute
Australian fixed-line to Australian mobile
$0.90/minute
International to Australian fixed-line
$0.28/minute
International to Australian mobile
$1.10/minute
11. Obsolete Products
TransWEB BIZ (via cable)
TransWEB BIZ 2Mbps
download/256kbps upload
monthly line rental
•
•
•
$30.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
•
•
•
$45.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
•
•
•
$90.00/month
Only available when taken in conjunction with a TransBIZ phone service.
Minimum of 12-month contract applies.
Withdrawn from sale on 27
July 2011
TransWEB BIZ
10Mbps/500kbps upload
monthly line rental
This pricing applicable to
sales before 27 July 2011
TransWEB BIZ 10Mbps
download/1Mbps upload
monthly line rental
This pricing applicable to
sales before 27 July 2011
Standard Form of Agreement Cable ADSL VSDL2 FTTP – 11 February 2013
- 48