Easi-Pay Repayment Form

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Direct Debit Request Service Agreement Citi Unsecured Credit
Citigroup Pty. Limited
Customer Operations
No stamp required
if posted in Australia
(For Credit Cards, Ready Credit, Personal Credit, Business Credit and Diners Club Credit Line)
This is your Direct Debit Service Agreement with Citigroup Pty Limited (ABN 88 004 325 080)
Direct Debit User ID 8582. It explains what your obligations are when undertaking a Direct
Debit arrangement with us. It also details what our obligations are to you as your Direct Debit
provider. Please keep this agreement for your future reference. It forms part of the Terms and
Conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR
account means the account held at your financial institution from which we are authorised to
arrange for funds to be debited.
agreement means this Direct Debit Request Service Agreement between you and us.
business day means a day other than a Saturday or a Sunday or a public holiday listed
throughout Australia.
debit day means the day that payment by you to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and you.
us or we means Citigroup Pty Limited, (the Debit User) you have authorised by requesting a
Direct Debit Request and/or Citigroup (the Credit Provider).
you means the customer who has signed or authorised by other means the Direct Debit Request.
your financial institution means the financial institution nominated by you on the DDR at
which the account is maintained.
1. Debiting your account
1.1 By signing a Direct Debit Request or by providing us with a valid instruction, you have
authorised us to arrange for funds to be debited from your account. You should refer to
the Direct Debit Request and this agreement for the terms of the arrangement between us
and you.
1.2 We will only arrange for funds to be debited from your account as authorised in the Direct
Debit Request; or
We will only arrange for funds to be debited from your account if we have sent to the
address nominated by you in the Direct Debit Request, a billing advice which specifies the
amount payable by you to us and when it is due.
1.3 If the debit day falls on a day that is not a business day, we may direct your financial
institution to debit your account on the following business day. If you are unsure about
which day your account has or will be debited you should ask your financial institution.
2. Amendments made by us
2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving
you at least (fourteen) 14 days written notice.
3. Amendments by you
3.1 You may change, stop or defer a debit payment, or terminate this agreement by providing
us with at least seven days notification by writing to:
Citigroup Pty Limited
Customer Operations
Reply Paid 7119
Sydney NSW 2001
arranging it through your own financial institution, which is required to act promptly on
your instructions.
4. Your obligations
4.1 It’s your responsibility to ensure that:
a) there are sufficient clear funds available in your account 2-3 days prior to the Payment
Due Date to allow a debit payment to be made in accordance with the Direct Debit
b) you notify us if the nominated account is transferred or closed;
c) you pay our Payment Due by an alternative method if the direct debit arrangements are
cancelled either by you or us;
d) your payments are up-to-date, whether a notice is received from us or not;
e) If there are insufficient clear funds in your account to meet a debit payment;
i) you may be charged a fee and/or interest by your financial institution;
ii) you may also incur fees or charges imposed or incurred by us; and
iii)you must arrange for the debit payment to be made by another method or arrange for
sufficient clear funds to be in your account by an agreed time so that we can process
the debit payment.
4.2 You should check your account statement to verify that the amounts debited from your
account are correct.
4.3 Should your direct debit request be dishonoured you must make a manual payment of
the amount required.
4.4 We may deduct the previous period’s payment together with the current amount due if
the previous deduction was dishonoured due to insufficient funds at the time of drawing
and you have not made a manual payment.
5. Other important information you should know
5.1 All enquiries and requests for payment changes should be directed to us. All disputes or
cancellations should be directed to us or your financial institution.
5.2 We will initiate debits to your nominated financial institution account in accordance with
the instructions on the DDR request form, which will be held by us.
5.3 Deductions made under the authority of this direct debit request will appear as
payments on your Account Statement.
5.4 Direct Debit will automatically debit the amount you specify from your nominated
account 2-3 days prior to the Payment Due Date on your Statement.
5.5 Your Direct Debit payment will be reduced or skipped if you have made a manual
payment to your Account at least 2-3 days prior to Your Statement’s Due Date. If your
manual payment is less than the Direct Debit amount you have specified, Direct Debit
will draw the difference between the amount you have specified and your manual
payment. If your manual payment is equal to or greater than the amount you specified,
Direct Debit will not draw at all, as you have already met your payment obligations.
6. Disputes
6.1 If you believe that there has been an error in debiting your account, you should notify
us directly on 1800 114 391 and confirm that notice in writing with us as soon as possible
so that we can resolve your query more quickly. Alternatively you can take it up directly
with your financial institution.
If we conclude as a result of our investigations that your account has been incorrectl
debited we will respond to your query by arranging for your financial institution to
adjust your account (including interest and charges) accordingly. We will also notify you
in writing of the amount by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been
incorrectly debited we will respond to your query by providing you with reasons and any
evidence for this finding in writing.
7. Accounts
7.1 You should check:
a) with your financial institution whether direct debiting is available from your account
as direct debiting is not available on all accounts offered by financial institutions; b) your
account details which you have provided to us are correct by checking them against a
recent account statement; and
with your financial institution before completing the Direct Debit Request if you have
any queries about how to complete the Direct Debit Request.
8. Confidentiality
8.1 We will keep any information (including your account details) in your Direct Debit
Request confidential. We will make reasonable efforts to keep any such information
that we haveabout you secure and to ensure that any of our employees or agents who
have access toinformation about you do not make any unauthorised use, modification,
reproduction ordisclosure of that information.
8.2 We will only disclose information that we have about you:
a) to the extent specifically required by law; or
b) for the purposes of this agreement (including disclosing information in connection
with any query or claim).
9. Notice
9.1 If you wish to notify us in writing about anything relating to this agreement, you should
write to:
Citigroup Pty Limited
Customer Operations
Reply Paid 7119
Sydney NSW 2001
9.2 We will notify you by sending a notice in the ordinary post to the address you have given
us in the Direct Debit Request.
9.3 Any notice will be deemed to have been received on the third business day after posting.
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Easi-Pay and
make repayments
the easy way
Easi-Pay. The easy way to make your repayments
Easi-Pay Payment Options
Please complete in black ink
My Citibank Credit Card/ Ready Credit/Personal Credit/
Business Credit/Diners Club Credit Line Account number is:
Payment Due (as required by my Terms and Conditions)1
he full amount of the Closing Balance shown on my
1 The amount debited will be the sum of the Payment Due appearing on the last
monthly statement less any payments received between the date of the monthly
statement and the date on which the Easi-Pay payment is effected; plus any
Overlimit amount appearing on the last monthly statement.
2 The amount debited will be the Closing Balance appearing on the last monthly
Citibank Easi-Pay automatically pays your Payment Due
every month on the Payment Due Date from the bank
account of your choice.
Best of all, it’s simple and quick to arrange
Take two minutes to complete the Easi-Pay request
either fax the form to 1300 794 785 or alternatively
seal and send it back to us today. It’ll be set up in
just 10 days and the following month, you don’t have to
worry. Your account will be paid and you’ll see ‘EasiPay Payment’ appear on your statement.
For more information on Easi-Pay, please
call CitiPhone Banking on 13 24 84 or
simply visit citibank.com.au
If you don’t tick a payment option, you will automatically be placed on
the ‘Payment Due’ option.
and the date on which the Easi-Pay payment is effected.
Direct Debit Request
First name
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You no longer have to remember your Payment Due
Date, you don’t have to queue at the Post Office, you
can rest easy knowing your account will get paid on
time even when you’re on holiday, and there is no
charge by Citibank for this service.
statement less any payments received between the date of the monthly statement
Residential address
Name and address of financial institution where account is held
Name of the Account which is to be debited
If the account that will be debited is not in your name, you confirm that you have obtained the consent of that individual/entity.
BSB no.
Please enquire at your financial institution before you
nominate a specific account to confirm the BSB number.
Account no.
I/We request Citigroup Pty Limited ABN 88 004 325 080 (User ID 8582) to arrange funds to be debited from my/our Account
through the Direct Debit System (Bulk Electronic Clearing System) in accordance with the terms described in the Easi-Pay
Direct Debit Request Service Agreement attached.
Signature of Acount holder
(If joint account, all signatures may be required)
© 2016 Citigroup Pty Limited ABN 88 004 325 080, AFSL No. 238098,
Australian credit licence 238098. Citibank®, Citi® and Arc Design®
are service marks of Citigroup Inc.
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