Direct Debit Request

Direct debit request
Please complete and return this form:
The quick and convenient way to pay
Direct Debit Administration
GPO BOX 940, Melbourne, VIC 3001
Your payments will be automatically taken from your cheque or savings
account on the due date.
Direct Debit can only be set up to take out payments monthly.
1300 369 905
Please make sure you read the direct debit service agreement on the following page.
Your details
Account Number
Full Name
First Name(s)
Last Name
Payment option
My preferred method of payment each month is (Please tick one box only):
Minimum monthly payment, plus any overdue and over limit amount
Fixed amount of
OR Minimum monthly payment, plus any overdue and over limit amount (whichever is greater)
Full closing balance payment as shown on my account statement
(Minimum amount of $10)
Details of account to be debited
I/We request GE Capital Finance Australia Pty Ltd (ABN 42 008 583 588) to debit the account described above with the amount of the payment
due on my account as specified in the payment option schedule above.
Name of Financial
Branch Name
Name of account to
be debited
(eg Name in which the account is
Held ie. John Smith)
(We can only accept bank account details that are in the sole name of the account holder or from
a joint bank account includes the name of the account holder.)
Account number
BSB number
Your authorisation
I/We acknowledge that this direct debit arrangement is governed by the terms of the direct debit request service agreement overleaf. If the
nominated bank account is a joint account, both account holders signatures are required.
Account holder
Joint account holder
(If nominated bank account is a joint account)
GEGE000010 12/13
Direct Debit Request Service Agreement
The meaning of words printed like this in this Direct Debit Request
Service Agreement is explained in 8 below.
1. Debiting your account
1.1 By signing a direct debit request, you have authorised us to
arrange for funds to be debited from your account.
1.2 We will arrange for your financial institution to debit your
account in accordance with your instructions given to us in the
Payment Option Schedule. If, however, a debit payment is due on
a day:
(a) which is not contained in a particular month; or
(b) which is not a business day,
then the debit payment will be made on the last day of that month
or on the preceding business day respectively. If you are uncertain
as to when a debit payment will be processed, you should contact
your financial institution for assistance.
2. Changes by us
We may vary any details of this agreement or the direct debit
request at any time (including canceling it). We will give you notice
in writing of any such change at least fourteen (14) days before the
change takes effect.
3. Changes by you
You may request to stop or defer a debit payment or alter,
suspend or cancel the direct debit request at any time. When
we receive such a request, we will inform you of our notification
requirements for such a request.
4. Your Obligations
4.1 It is your responsibility to ensure that there are sufficient clear
funds available in your account to allow a debit payment to be
made in accordance with the direct debit request.
4.2 If there are insufficient clear funds in your account to meet a
debit payment:
(a) you may be charged a fee and/or interest by your
financial institution;
(b) you may also incur fees or charges imposed or incurred
by us, and
(c) you must arrange for the debit payment to be made by
another method or arrange for sufficient clear funds to be in
your account by an agreed time so that we can process the
debit payment.
4.3 You should check your account statement to verify that the
amounts debited from your account are correct.
4.4 If we are liable to pay goods and services tax (“GST”) on a
supply made by us in connection with this agreement, then you
agree to pay us on demand an amount equal to the consideration
payable or the supply multiplied by the prevailing GST rate.
5. Dispute
5.1 If you believe that there has been an error in debiting your
account, you should notify us immediately.
5.2 We will investigate and deal promptly and in good faith with any
such query, claim or complaint. If your query, claim or complaint
cannot be resolved to your satisfaction in that call, we will inform
you at that time of the length of time which we estimate the
investigation will take.
5.3 If we conclude as a result of our investigations that your
account has been incorrectly debited we will adjust your account
(including interest and charges) accordingly by directly crediting
your account or sending you a refund cheque at our discretion.
We will also notify you of the adjustment either orally or in writing.
5.4 If we conclude as a result of our investigations that your
account has not been incorrectly debited we will respond to
your query by providing you with reasons and any evidence
for this finding.
5.5 Any queries you may have about an error made in debiting
your account should be directed to us in the first instance so that
we can attempt to resolve the matter between us and you. If we
cannot resolve the matter you can still refer it to your financial
institution which will obtain details from you of the disputed
transaction and may lodge a claim on your behalf.
6. Accounts
6.1 You should check:
(a) with your financial institution whether direct debiting is
available from your account as direct debiting is not
available on all accounts offered by financial institutions;
(b) that your account details which you have provided to us
are correct by checking them against a recent account
(c) with your financial institution if you are uncertain about
either of the above matters before completing the direct
debit request.
7. Confidentiality
7.1 We will keep any information (including your account details) in
your direct debit request confidential. We will make reasonable
efforts to keep any such information that we have about you secure
and to ensure that any of our employees or agents who have
access to information about you do not make any unauthorised
use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that we have about you:
(a) to the extent specifically required or authorised by law; or
(b) for the purposes of this agreement (including disclosing
information in connection with any query or claim); or
(c) with your implied or express consent.
8. Definitions
means the account held at your
financial institution from which we
are authorised to arrange for funds to
be debited.
means this Direct Debit Request
Service Agreement between you
and us.
Business day
means a day other than a Saturday
or a Sunday or a public holiday listed
throughout Australia.
Debit payment
means a particular transaction where
a debit is made.
Direct debit request
means the Direct Debit Request
between us and you.
Us, we or our
means GE Capital Finance Australia
ABN 42 008 583 588.
means the person(s) who signed the
direct debit request.
Your financial institution
means the financial institution where
you hold the account that you have
authorised us to debit.
Please keep this information for your own records
Credit provided by GE Capital Finance Australia (ABN 42 008 583 588).
Australian Credit Licence Number 392145