Letter Apologizing for Multiple Mistakes in Order

[Your Name]
[Street Address]
[City, ST ZIP Code]
March 6, 2014
[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST ZIP Code]
Dear [Recipient Name]:
Six 48-inch Fabrikam, Inc. fans are on their way to you. I know because I saw them
loaded on the truck.
By this time you must think we take special delight in mixing up your orders—two
careless errors in a row. It’s embarrassing to inconvenience any customer, but
unforgivable when that customer is as highly valued as you.
Red-faced and contrite, I ask your forgiveness and offer you my personal assurance of
better service in the future.
Thank you for your patience, and best personal regards.
Sincerely,
[Your Name]
[Title]
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