[Your Name] [Street Address] [City, ST ZIP Code] March 6, 2014 [Recipient Name] [Title] [Company Name] [Street Address] [City, ST ZIP Code] Dear [Recipient Name]: Six 48-inch Fabrikam, Inc. fans are on their way to you. I know because I saw them loaded on the truck. By this time you must think we take special delight in mixing up your orders—two careless errors in a row. It’s embarrassing to inconvenience any customer, but unforgivable when that customer is as highly valued as you. Red-faced and contrite, I ask your forgiveness and offer you my personal assurance of better service in the future. Thank you for your patience, and best personal regards. Sincerely, [Your Name] [Title] Copyright © 1994, 1988, 1983 by McGraw-Hill, Inc.
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